Global Contact Center Project Lead - Hybrid

Manulife; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

A leading financial services provider is hiring a Project Manager in Toronto to oversee Global Contact Center initiatives. The role demands strong interpersonal skills and proficiency in JIRA, with a focus on delivering project success while adhering to timelines and budgets. Candidates should have a bachelor's degree and a minimum of 5 years experience. The position offers a hybrid work arrangement with a competitive salary package between $90,000 and $140,000 CAD.

Benefits

Comprehensive health benefits

Retirement savings plans

Flexible work arrangements

Qualifications

• Minimum of 5 years in a Project Manager role, ideally in financial services or operations.
• Proficiency in Agile frameworks and tools like JIRA and Confluence.
• Professional certifications like PMP or PRINCE2 are a plus.

Responsibilities

• Build and maintain relationships with cross-functional teams.
• Deliver reports and project documents for transparency.
• Plan and execute Transformation initiatives on budget and schedule.

Skills

Interpersonal skills

Communication

JIRA

Agile methodologies

Education

Bachelor's degree or equivalent experience in a relevant field

Tools

Confluence

Job description

A leading financial services provider is hiring a Project Manager in Toronto to oversee Global Contact Center initiatives. The role demands strong interpersonal skills and proficiency in JIRA, with a focus on delivering project success while adhering to timelines and budgets. Candidates should have a bachelor's degree and a minimum of 5 years experience. The position offers a hybrid work arrangement with a competitive salary package between $90,000 and $140,000 CAD.