General Manager, Sandro-Paris @ Oakridge Park, Vancouver, British Columbia, Canada

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Vancouver; On-site; CAD 85,000 - 98,000; Full time

Job summary

A leading luxury fashion house in Vancouver seeks a General Manager to oversee a new store opening. This role requires strong leadership, operational expertise, and a commitment to creating exceptional customer experiences. You'll inspire a high-performing team, drive sales targets, and ensure efficient store operations. Ideal candidates have 2-3 years in luxury retail management, are results-driven, and passionate about client relationships. Join a brand that values creativity and sustainability in the fashion industry.

Benefits

50% shopping discount

Seasonal clothing allowance

Comprehensive health benefits

Paid time off

Employee Assistance Program

Qualifications

• 2-3+ years of prior supervisory experience in luxury retail management.
• Results-driven and strategic in decision-making with a focus on KPIs.
• A strong recruiter who attracts top talent.

Responsibilities

• Lead with vision, fostering a high-performing team culture.
• Drive key performance indicators (KPIs) and customer loyalty.
• Ensure seamless operations across both front and back-of-house.

Skills

Leadership

Customer experience

Communication

Team development

Strategic decision-making

Job description

General Manager, Sando-Paris - NEW STORE OPENING!!

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As a General Manager , you’ll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a people-first approach, you’ll develop a strong business strategy that touches on People, Product, and Planet—guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.

In this role, you will own your business as if it were your own—creating strategies that drive key performance metrics, building long-term client relationships, and ensuring seamless store operations. From talent recruitment and development to high-level clienteling and operational expertise, you’ll be at the heart of everything that makes your boutique thrive.

What You’ll Do:

Leadership & Team Development

• Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.

Customer Experience & Brand Representation

• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
• Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.

Operational Excellence & Efficiency

• Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
• Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.

Business Strategy & Corporate Collaboration

• Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
• Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.

Who You Are:

• 2-3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus
• Prior merchandising experience
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high-touch, personalized shopping experience.
• Results-driven and strategic in decision-making , with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high-performing team.
• Achieve talent acquisition targets including open to hire percentage and hiring speed
• Achieves staff turnover goals
• Highly organized, adaptable, and solutions-oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Fully versed in front and back of house.

Join a Career That Fits Your Life :

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with a 50% shopping discount, a seasonal wardrobe offering and a seasonal clothing allowance , so you always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution , keeping you connected and equipped for success.

We know that security and well-being matter. That’s why we provide comprehensive health benefits, including medical, dental, and vision coverage , as well as life and disability insurance. Additionally, we offer an RRSP/DPSP savings plan , where your contributions are matched by the company. We also provide paid time off —including vacation, holidays, sick time, and personal days—plus paid parental leave and pet benefits . You’ll also have access to resources like our Employee Assistance Program (EAP) , which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning , providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan , you’ll refine your expertise , elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture , you’ll find a career that’s as rewarding as it is inspiring.

Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!

VANCOUVER COMPENSATION RANGE

$85,000 - $98,000 CAD

Create a Job Alert

Interested in building your career at SMCP NORTH AMERICA (US, CANADA)? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Country *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

What type of employment are you seeking? * Select...

Please indicate your current full residential address. Be sure to includehouse/apartment#, street name, city, state/ province, countryExample: 47 Easy Street, Bronxville, NY, USA *

Are you over the age of 18? * Select...

Are you legally authorized to work in Canada? * Select...

Do you require VISA sponsorship to work in Canada? * Select...

When does your work authorization expire?

Other than English, what other languages do you speak fluently?

How did you hear about this job? Select...

If "Other", please share how you heard about this job.

Were you referred by any of the following job boards? Please select. * Select...

If "Other", please share the name of the job board.

If Employee Referral - Name & Location of Referring Associate *

Please tell us your availability for each day of the week *

Applicants must be willing to work nights, weekends, and holidays where applicable

Linked In Profile *

What are your base salary requirements? *

Please read and acknowledge below…Employment Eligibility VerificationCanadian law requires that employers hire only individuals who are authorized to be lawfully employed in Canada. In compliance with this laws, SMCP CANADA INC. will verify the status of every individual offered employment with the company. As part of this process, all offers of employment are contingent upon the verification of the applicant's identity and employment authorization. You will be required to submit documents as mandated by law to verify your identification and employment authorization upon acceptance of a job offer. * Select...

Please read and acknowledge below…Application ProcessPlease read carefully before submitting your application: The submission of this application form is for the purpose of seeking employment with SMCP CANADA INC. and does not guarantee that any positions are open or obligate the company to process the application further or offer employment. By signing this application, you attest to the truthfulness and completeness of the information provided. You acknowledge that any misrepresentation or omission can be grounds for refusal of employment or, if employed, termination. * Select...

Please read and acknowledge below…Consent for Verification and Release of InformationI hereby authorize SMCP CANADA INC. and its authorized agents to perform inquiries into my employment and educational history and to conduct background checks. I also release from all liability or responsibility all persons, companies, and corporations supplying such information. I specifically authorize the release of information by any institutions, businesses, or individuals listed on this application. * Select...

Please read and acknowledge below…Personal Information ConsentI consent to the collection, use, disclosure, retention, and transmission of the personal information contained in my application and obtained from third parties as necessary for SMCP CANADA INC. to evaluate my suitability for employment. This includes sharing my information with potential clients for the purposes of evaluating my credentials/qualifications where applicable. * Select...