General Manager

JRoss Recruiters; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading resort management company in British Columbia is seeking a Resort Operations Manager to oversee daily operations, ensuring consistency and adherence to standards. The role includes leading a seasonal team, managing budgets, and ensuring exceptional guest experiences. Strong leadership and financial skills are essential, along with relevant qualifications in hospitality. This position requires on-site presence in a fully remote environment, offering flexibility and high responsibilities.

Benefits

Flexible working hours

On-site accommodation

Outdoor work opportunities

Qualifications

• Post-secondary education in hospitality/tourism or equivalent experience.
• Proven leadership experience in hospitality, resort, or remote operations.
• Strong financial acumen, including budgeting and reporting.

Responsibilities

• Lead all day-to-day resort operations ensuring consistency and efficiency.
• Act as senior on-site decision-maker for operational issues.
• Oversee all departments including front desk and maintenance.

Skills

Leadership in hospitality

Financial acumen

Guest service skills

Organizational abilities

Mechanical aptitude

Communication skills

Problem-solving abilities

Education

Post-secondary education in hospitality/tourism

Tools

Microsoft Office

Booking and operational systems (Maestro preferred)

Job description

• Lead all day-to-day resort operations, ensuring consistency, efficiency, and adherence to standards.
• Act as the senior on-site decision-maker, resolving operational issues in a remote environment.
• Oversee facilities, infrastructure, and systems to ensure safety, functionality, and guest readiness.
• Plan and execute seasonal opening and closing activities.
• Manage operational budgets, cost controls, and financial performance.
• Oversee all departments including front desk, housekeeping, food & beverage, guided fishing, dock operations, fish processing, and maintenance.

Leadership & People

• Lead, coach, and support a seasonal team with clear expectations and accountability.
• Partner with HR on recruitment, onboarding, performance management, and offboarding.
• Ensure comprehensive training, orientation, and safety compliance for all staff.
• Monitor team morale, engagement, and wellbeing, addressing issues proactively.
• Oversee staff housing and foster a positive, inclusive resort culture.

Guest Experience

• Set and model high standards for exceptional guest experiences.
• Serve as a visible guest service leader, addressing concerns and ensuring service recovery.
• Welcome guests on arrival and engage throughout their stay.
• Support guest communication, loyalty, and rebooking initiatives.

Administration & Safety

• Maintain clear communication with head office, vendors, and partners.
• Complete required reporting, payroll, scheduling, and financial documentation accurately and on time.
• Ensure compliance with safety, marine, and WorkSafeBC regulations.
• Lead emergency preparedness and promote a strong safety-first culture.

Requirements

• Post‑secondary education in hospitality/tourism or equivalent experience
• Proven leadership experience in hospitality, resort, or remote operations
• Strong financial acumen, including budgeting and reporting
• Exceptional guest service and communication skills
• Strong organizational, planning, and problem‑solving abilities
• Mechanical aptitude (generators, water systems, sewage/effluent systems)
• Knowledge of building and marina maintenance in a saltwater environment
• Ability to identify vessel deficiencies
• Proficiency with Microsoft Office
• Experience with booking and operational systems (Maestro preferred)
• Valid driver’s licence
• Pleasure Craft Operator’s Card (PCOC)
• Small Vessel Operator Proficiency (SVOP)
• Marine Emergency Duties (MEDA3 or SDVBS)
• Restricted Radiotelephone Operator (ROC‑M)
• Advanced First Aid (OFA Level 3)

Serving It Right

Corporate Culture

Live and work on-site in a fully remote resort environment

Variable hours with high flexibility required

Indoor and outdoor work in all weather conditions

Physical demands including uneven terrain, docks, vessels, and lifting

High leadership and decision‑making responsibility