General Manager - Chuck's Steakhouse

Banff Hospitality Collective; Banff; On-site; CAD 65,000 - 85,000; Full time

Job summary

A premier hospitality group in Banff is seeking a General Manager for Chuck's Steakhouse. This role entails overseeing daily operations, leading staff, and ensuring compliance with standards. The ideal candidate will have prior management experience and a passion for hospitality. Benefits include a competitive salary, bonuses, and extensive employee perks such as health benefits and vacation time. Join a dynamic team committed to excellence in guest and employee experiences.

Benefits

Great salaries with achievable bonuses

$200 Welcome Gift Card to use at any BHC Venue

50% off food and drinks for staff

Learning & Development allowance

Cell phone allowance

Extended health benefits

RRSP matching program

Paid community volunteer time

Subsidized manager accommodation

Qualifications

• Proven success in a General Manager role is an asset.
• Flexible schedule required.
• Strong team leadership skills, with a natural ability to bring people together.

Responsibilities

• Plan and execute events at the venue, enhancing guest and team experience.
• Drive financial performance by increasing sales and controlling costs.
• Ensure compliance with operational standards and laws.

Skills

Team leadership skills

Communication skills

Customer service attitude

Education

ProServe certification

WHMIS certification

Food Safety certification

First Aid certification

Job description

We're looking for a General Manager to join us at Chuck's Steakhouse! Banff's most luxe restaurant, Chuck's Steakhouse features an exclusive collection of the highest quality, locally sourced Alberta beef served up in a stylish ranch‑inspired dining room with panoramic mountain views. Our in‑house dry aged, 100% Alberta beef is grilled over hardwood and mesquite, then finished to perfection under an 1800‑degree broiler. Chuck's Steakhouse is the true Alberta beef experience. Want to know more? Check us out here: https://www.chuckssteakhouse.ca/

General Manager

The General Manager is responsible for overseeing the day‑to‑day business operations of the venue. Through the exercise of discretion and independent judgment, the General Manager has overall supervisory and managerial responsibility for the daily operations of the venues, ensuring desired outcomes (i.e., increased sales, profitability, and employee retention). The General Manager mobilizes the venue management team to oversee the financial controls, operations, people development, guest experience, and compliance within the venue.

We Love Perks! This Position Includes:

• Great salaries, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Learning & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP matching program after 3 months
• Short‑term & long‑term Term Disability coverage after 3 months
• 3 weeks paid vacation + statutory holidays
• Paid community volunteer time
• Subsidized manager accommodation may be available

What You'll Do:

• If it's happening at the venue, you are a part of it! Planning, executing, elevating the guest and team experience
• Drive financial performance by increasing sales and controlling costs without compromising quality
• Ensure compliance with operational standards, company policies, federal/provincial/local laws, and ordinances
• Oversee all areas of the venue and make final decisions on matters of importance
• Communicate effectively with all departments across the venue, including the BOH management team, as well as the BHC Head Office
• Deliver outstanding guest service, responding to concerns, resolving issues, and generating return business, while equally prioritizing employee experience and strong team culture
• Like us, you're proud to be a part of BHC, and so you have a strong commitment to the BHC brand values, and team culture

What You Have:

• Proven success in a General Manager role is an asset
• Flexible schedule required
• ProServe certification
• WHMIS, Food Safety, and First Aid certifications required (training can be provided if not currently held)
• You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train team members
• Strong team leadership skills, with a natural ability to bring people together toward common goals
• You're a real person - it's not just about customer service for you, it's about hospitality
• Understanding of the importance of communication and workplace culture
• Willing to take a step back to look at things from other perspectives and be open to a different way
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times

Banff Hospitality Collective is: https://www.banffcollective.com/banff-restaurants

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.