General Manager, Catering & Conference Services (40254001)

Sodexo; Toronto; On-site; CAD 90,000 - 100,000; Full time

Job summary

A leading service solutions company in downtown Toronto is seeking a General Manager to drive on-site client service operations. The successful candidate will possess over 5 years of leadership experience in food service and a proven track record in client relationship management. The role requires strong financial acumen, exceptional interpersonal skills, and the ability to inspire a diverse team. Competitive compensation, a flexible work environment, and extensive opportunities for growth are offered.

Benefits

Flexible work environment

Competitive compensation & great employee benefits

Training and development programs

Opportunities for growth

Qualifications

• 5+ years of General Manager/Food Service leadership experience in a multi-outlet operation.
• Extensive Conference Services and high-end Catering experience, preferably in a large-scale hotel or conference centre.
• Strong attention to detail and commitment to delivering unparalleled service.

Responsibilities

• Oversee day-to-day activities and shape long-term strategies for client service operations.
• Build client relationships to enhance profitability and drive innovations.
• Manage a team of over 100 employees ensuring effective HR practices.

Skills

Leadership

Client relationship management

Financial acumen

Interpersonal skills

Problem solving

Education

Post Secondary education in Hospitality Management or Business Administration

Job description

Company Description

Grow your career with a company that shares your passion! Our Corporate Services Division has an exciting new opportunity to join the Sodexo team as our next General Manager located in a dynamic, corporate, Monday to Friday environment in downtown Toronto.

Salary: $90,000-100,000 (CAD)

At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Job Description

How You’ll Make an Impact

Reporting to the National Account Manager, you will be responsible for all aspects of our on-site client service operation. From overseeing day-to-day activities to shaping long-term strategies, your leadership will be instrumental in driving operational success.

Client Relationships & Contract Management

• Provide local leadership and strategic direction to build client relationships with focus on innovations and new business opportunities to enhance profitability
• Develop a local business strategy in line with current and emerging client needs that is aligned with overall operations strategy
• Ensure delivery of contract services are aligned to the Service Level Agreement(s) and standards as required
• Carry out regular contract performance audits and internal compliance audits to support the delivery of Sodexo compliance objectives
• Identify opportunities for process improvements, innovations and service enhancements to drive client engagement and remain ahead of industry trends.

People

• Lead by example; inspire your employees to follow your own actions
• Lead a team of over 100 employees
• Strong employee relations including the ability to manage diverse teams
• Ability to work collaboratively with and build positive relationships
• Lead full HR life cycle (recruitment, onboarding, training, performance, recognition, engagement, career development, etc.) for assigned site
• Organization, planning and monitoring of employee daily activities

Business & Financial Acumen

• Develop new and emerging business solutions for continuous growth and effective day-to-day operations
• Create and analyze budget/P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services

Culture & Compliance

• Ensure that the site is compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
• Foster a strong health and safety culture, for our employees and our clients and customers
• Lead diversity and inclusion initiatives
• Advocate for corporate social responsibility
• Drive creative innovation, ability to drive change
• Desire for continuous improvement and growth in compliance with operating standards
• Ensure unparalleled levels of guest satisfaction by maintaining high standards of service
• Collaborate with support teams to develop and implement strategies to drive client engagement and revenue growth.
• Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
• Directs business practices that uphold Sodexo’s mission and values

Qualifications

What You’ll Need to Succeed

• 5+ years of General Manager/Food Service leadership experience in a multi-outlet operation
• Extensive Conference Services and high-end Catering experience, preferably in a large-scale hotel or conference centre
• Post Secondary education in Hospitality Management or Business Administration
• Strong financial acumen with the ability to manage budgets, analyze financial data, and drive profitability
• Excellent client relationship and communication skills
• A passion for culinary excellence and a keen understanding of trends in the food and hospitality industry
• Exceptional interpersonal skills, with the ability to inspire and motivate large teams
• Strong attention to detail and commitment to delivering unparalleled service
• Effective problem solver
• Safety-first mindset

Additional Information

What Makes Sodexo Different

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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