Future CPA Inc. Canada • Remote • $50,000–$60,000 a year • Full-time
Overview
Role Overview: As the Senior Bookkeeping Manager (Super-Manager), you will:
- Oversee all client managers and their teams
- Set standards for workflows, reporting quality, and client experience
- Act as the final escalation point for complex technical or operational issues
- Report directly to the partners and contribute to strategic decisions for scaling the business
This is a rare opportunity to shape the future of a growing accounting operation while working 100% remotely.
Key Responsibilities
- Supervise, mentor, and hold accountable client managers overseeing multiple bookkeepers
- Build team capacity and succession plans as the client base grows
- Develop and enforce SOPs for bookkeeping, reconciliation, reporting, and client communications
- Analyze performance (KPIs, profitability, team efficiency) and report to partners
- Review monthly/quarterly deliverables from client managers for accuracy and completeness
- Resolve escalated issues related to reconciliations, multi-entity accounting, inventory/COGS tracking, and sales tax compliance
- Maintain high service standards across all client portfolios
- Identify process gaps and implement automation tools (QBO/Xero optimizations, Dext, A2X, etc.)
- Lead continuous improvement initiatives to reduce errors and improve turnaround time
- Stay ahead of industry trends in bookkeeping and implement best practices
Qualifications
- CPA (Chartered Professional Accountant) / CPB (Certified Professional Bookkeeper) designation required (or in final stages of completion). CPB preferred
- 5+ years of bookkeeping experience (experience with Shopify, Amazon, or other e-commerce platforms preferred)
- 2+ years managing managers or leading multi-layered teams
- Advanced knowledge of QBO, A2X, Dext/Hubdoc, and payment platform reconciliations
- Strong understanding of GST/HST/PST compliance (US sales tax an asset)
- Exceptional communication skills and ability to lead a fully remote workforce
- Experience scaling teams and implementing operational KPIs
Location: Canada (remote)
Work Location: Remote