Functional ERP Lead - Supply Chain and CRM (Dynamics 365)

Columbia Forest Products; Montreal; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leader in the wood products industry based in Montreal is seeking a Functional D365 Lead for Supply Chain & CRM. This role involves implementing and optimizing Microsoft Dynamics 365, focusing on supply chain management and customer relations. The ideal candidate should have extensive ERP implementation experience, strong analytical skills, and proficiency in Dynamics 365. Join a company that values integrity, customer service, and community commitment.

Benefits

Employee Stock Ownership Plan (ESOP)

401K

Medical, Dental, Vision, and Life Insurance

Qualifications

• 8-10 years of ERP implementation experience.
• At least 5 years of hands-on experience with Dynamics 365 modules.
• Strong understanding of supply chain processes.

Responsibilities

• Analyze current supply chain processes and identify implementation pathways.
• Configure Dynamics 365 modules to align with business requirements.
• Develop and implement solutions to CRM-related challenges.

Skills

ERP implementation experience

Proficiency in Dynamics 365

Analytical Skills

Communication Skills

Project Management Skills

Tools

Microsoft Dynamics 365

SQL

Power Platform

Excel

Job description

Job Summary:

The Functional D365 Lead for Supply Chain & CRM will play a critical role in the implementation and optimization of our Microsoft Dynamics 365 environment, with a primary focus on D365 ERP supply chain and the interaction with CRM. This role involves analyzing business requirements, configuring D365 modules and features, and ensuring the system meets the specific needs of our organization.

Key Responsibilities:

• Business Process Analysis: Analyze current supply chain, sales, and customer service processes and identify implementation pathways using standard D365 functionality.
• Configuration and Customization: Configure Dynamics 365 Supply Chain Management, Dynamics 365 Sales, and Dynamics 365 Customer Service modules and features to align with business requirements and optimize related processes. Complete fit gap analysis and, where required, recommend least intrusive customizations using D365 extensibility frameworks to meet business needs.
• Solution Design: Develop and implement solutions to address supply chain and CRM-related challenges within the D365 platform, ensuring seamless integration with other D365 modules as well as related external applications.
• Data Management: Ensure accurate data migration, validation, and management within the D365 Supply Chain Management, D365 Sales, and D365 Customer Service modules.
• Stakeholder Collaboration: Work closely with cross-functional teams, including sales, marketing, customer service, logistics, procurement, and IT, to gather requirements and deliver effective solutions utilizing D365 capabilities.
• Training and Support: Provide training and support to end-users on D365 Supply Chain Management, D365 Sales, and D365 Customer Service modules, ensuring they are proficient in using the system.
• Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance system performance and user experience within the D365 environment.
• Compliance and Security: Ensure compliance with industry standards and regulations and maintain data security and integrity within the D365 platform.

Qualifications:

8-10 years of ERP implementation experience, with at least 5 years of hands-on experience working with Microsoft Dynamics 365 Finance and Supply Chain Management, specifically D365 Supply Chain Management modules, D365 Sales, or D365 Customer Service modules.

Technical Skills:

• Proficiency in configuring and customizing Dynamics 365 Supply Chain Management, Dynamics 365 Sales, and Dynamics 365 Customer Service modules.
• Strong understanding of supply chain, sales, and customer service processes within D365 and implementation of best practices.
• Knowledge of Dataverse (Common Data Service), database management, and querying languages (e.g., SQL).
• Familiarity with Azure cloud services and platforms relevant to D365.
• Experience with Power Platform (Power Apps, Power Automate, Power Virtual Agents) for workflow automation and app development within the D365 ecosystem.
• Proficiency in spreadsheet software (e.g., Excel) for data analysis and reporting.
• Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively collaborate with stakeholders at all levels.
• Project Management Skills: Proven experience in managing D365 implementation projects, including planning, execution, and monitoring.

Columbia Forest Products is an employee-owned company that has a wide array of benefits: Employee Stock Ownership Plan (ESOP), 401K, Medical, Dental, Vision, and Life Insurance. Our company stands out because of our commitment to our employees. In fact, we have a CFP Foundation dedicated to helping our employees, employees families and the local community.

Our Core Values we take pride in: Customer Service Above all Else, We Are Family, Share the Success and Absolute Integrity. If these are core values that you represent, please take the time to apply online for this rewarding career with Columbia Forest Products.

Equal Opportunity Employer
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