Fulfillment Centre Team Lead — Member Services

First West Credit Union; Penticton; On-site; CAD 55,000 - 70,000; Full time

Job summary

A financial institution in Canada is seeking a Supervisor for the Member Fulfillment Centre. The role involves overseeing team operations, ensuring high customer service standards, and providing training and motivation to staff. The ideal candidate will have at least 3 years of related experience, excellent interpersonal skills, and proficiency in MS Office. This position supports a collaborative environment focused on quality and productivity.

Qualifications

• High School Diploma required.
• Lean or Six Sigma preferred.
• 3 years related experience required.
• 1 year previous supervisory experience preferred.
• Proven ability to motivate others and work in a team.
• Effective interpersonal skills, both verbal and written.
• Excellent time management and organizational skills.
• Proficiency with MS Office applications.

Responsibilities

• Provide leadership including performance management and coaching.
• Supervise team and ensure proper training on all required systems.
• Implement streamlined processes for efficient transaction processing.

Skills

Team motivation

Interpersonal communication

Time management

Organizational skills

Proficiency in MS Office

Education

High School Diploma

Lean or Six Sigma certification

Job description

A financial institution in Canada is seeking a Supervisor for the Member Fulfillment Centre. The role involves overseeing team operations, ensuring high customer service standards, and providing training and motivation to staff. The ideal candidate will have at least 3 years of related experience, excellent interpersonal skills, and proficiency in MS Office. This position supports a collaborative environment focused on quality and productivity.