Frontline Support Worker - Full time - Kelowna

Kelowna Women's Shelter; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Kelowna is seeking a Frontline Support Worker to provide essential support and safety for women and children fleeing domestic abuse. Responsibilities include crisis intervention, active listening, and helping with housing needs. Candidates should have a relevant diploma and First Aid certification. This role offers a supportive environment, competitive pay of $31.56 per hour, and comprehensive benefits, including dental and health care, pension plan, and paid sick leave.

Benefits

Dental

Extended Health Care

Pension Plan

Paid Sick Leave

Long Term Disability

Emergency Travel Insurance

Employee Family Assistance Program

Wellness Discounts

Thrift Store Discount

Qualifications

• Diploma with one-year related experience or equivalent.
• Intermediate First Aid certification is required.
• Suitable Criminal Records Check for working with vulnerable people.

Responsibilities

• Answer incoming phone calls and screen potential new women.
• Admit and discharge women and children at the Transition House.
• Provide support through active listening and needs assessment.
• Monitor safety and comfort of women and children.
• Facilitate resolution of conflicts between residents.
• Assist in arranging transportation to appointments.
• Complete household tasks and ensure maintenance is performed.
• Maintain related case notes and provide reports.
• Liaise with service agencies and professionals.
• Participate in staff meetings and training programs.
• Assign duties to new staff and volunteers.

Skills

Active listening

Crisis intervention

Goal setting

De-escalation techniques

Education

Diploma in a related human/social service field

Job description

Are you passionate about creating safe spaces for individuals experiencing domestic abuse? Do you thrive in environments where your leadership can make a tangible difference in people's lives? If so, the Kelowna Women’s Shelter (KWS) invites you to join our team as a Frontline Support Worker.

About Us:

Kelowna Women’s Shelter has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, outreach services, PEACE program, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse through education, support, and strong partnerships.

Summary:

The Frontline Support Worker provides women and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.

Key Responsibilities:

• Answer incoming phone calls including, taking messages, making appointments, responding to women in crisis or requiring support and information, screening potential new women and recording call information.
• Admit and discharge women and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new women and their children (reviewing fire safety, security, house rules/procedures, facility and services).
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitor and ensure the safety and comfort of the women and their children and the security of the facility.
• De-escalate and facilitate resolution of conflicts between women residing at the Transition House.
• Assist in arranging transportation for women and their children to outside appointments and services.
• Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
• Attend, and participate in staff and other meetings as required.
• Attend, and participate in training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Requirements:

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Intermediate First Aid.

Additional Requirements:

• A suitable Criminal Records Check for working with vulnerable people.
• Membership in the Union is required.

Location:

Kelowna

Hours of Work:

10 hours per day; 35 hours per week averaged; 11:00 am‑9:00 pm.

Pay:

$31.56

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• Kelowna Women’s Shelter Thrift Store Discount

Why Join Us?

Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

How to Apply?

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.