Front Store Manager: Customer-Driven Retail Ops

Shoppers Drug Mart; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local community store in Southwestern Ontario is seeking a Customer Service Manager to oversee customer service functions, including cash and merchandising operations. The role involves ensuring compliance with store policies, training staff, and addressing customer inquiries effectively. Candidates should demonstrate strong planning and problem-solving skills. This role offers competitive pay, flexible schedules, and the opportunity to work within a diverse team committed to community service.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning opportunities

Qualifications

• Strong decision-making skills essential for effective planning.
• Ability to independently organize store operations.
• Proficient in addressing customer issues to ensure satisfaction.

Responsibilities

• Manage customer service functions including cash and merchandising.
• Ensure compliance with store policies and training standards.
• Resolve customer inquiries and manage store presentation.

Skills

Planning, Judgement and Decision Making

Independent thinking

Problem solving

Computer literate

Organized

Efficient time management skills

Knowledge of products and supplies

Job description

A local community store in Southwestern Ontario is seeking a Customer Service Manager to oversee customer service functions, including cash and merchandising operations. The role involves ensuring compliance with store policies, training staff, and addressing customer inquiries effectively. Candidates should demonstrate strong planning and problem-solving skills. This role offers competitive pay, flexible schedules, and the opportunity to work within a diverse team committed to community service.