Front Office Host

Hyatt Hotels Corporation; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking a dedicated Front Office Host in Vancouver. This role focuses on guest registration and enhancing the overall guest experience through exceptional service. Ideal candidates should possess strong communication skills, the ability to multi-task, and relevant customer service experience. The position offers competitive starting wages with opportunities for wage increases based on tenure. A commitment to a diverse work environment is paramount.

Benefits

Discounted lodging accommodations

Discounts on food and beverage

Discounted transit passes

Recognition programs

Excellent training and professional development

Qualifications

• True desire to satisfy the needs of others in a fast paced environment.
• Available to work various shifts including weekends and holidays.
• Ability to stand for long periods.

Responsibilities

• Responsible for guest registration and communication of hotel services.
• Process forms of payment and respond to guest inquiries.
• Create a positive guest experience.

Skills

Customer service

Communication skills

Multi-tasking

Cash handling

Detail-oriented

Ability to upsell

Bilingual

Tools

Opera property management system

Job description

Overview

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Recognition programs
• Excellent training and professional development

The Hyatt Regency Vancouver is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular Front Office Host.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Host.

Starting wage for this position is $25.49 per hour, after 6 months wage is $29.74 per hour, and after 1 year wage is $33.99 per hour.

About Hyatt Regency

Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, our purpose is to care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh(Squamish), and səlilwətaɬ(Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

• Must have a true desire to satisfy the needs of others in a fast paced environment
• Must be available to work various shifts, especially Fridays, Saturdays and Sundays and holidays (mornings, afternoons and graveyard shifts) as required by business needs
• Must have the ability to stand for long periods of time
• Must possess refined and professional verbal and written communication skills
• Must be able to multi-task, prioritize effectively, and be very detail oriented
• Previous experience in Opera property management system is an asset
• Previous Front Desk hotel experience is preferred
• Must have previous cash handling experience
• Knowledge of basic math skills required
• Must have previous customer service experience
• Must have proven experience in making quick and efficient decisions
• Must be able to interact with a diverse group of individuals
• Must have ability to upsell – previous experience is an asset
• Knowledge of a second language is an asset

Physical Aspects of Position

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps

Our family is always growing. Want to be in the know?