Front of House Server/Supervisor

Boston Pizza; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A popular restaurant chain in Calgary is seeking a passionate Front of House Server/Supervisor to lead the team and ensure exceptional guest experiences. The ideal candidate will have supervisory experience in the restaurant industry, strong leadership skills, and a passion for customer service. They will oversee dining operations, manage staff, and maintain a welcoming environment. This role offers competitive wages and opportunities for growth within the company.

Benefits

Competitive starting wage

Discounts on beverages

Friends and family discounts

Growth and development opportunities

Fun and supportive work environment

Qualifications

• Proven experience in a front of house supervisory or management role within the restaurant industry.
• Exceptional communication and leadership skills.
• Strong organizational and time management abilities.

Responsibilities

• Lead and inspire front of house team to deliver outstanding customer service.
• Oversee daily operations of the dining room and bar.
• Manage guest interactions and resolve concerns.

Skills

Communication skills

Leadership skills

Customer service

Organizational skills

Problem-solving skills

Education

Pro Serve and Food Safe certification

Job description

Overview

Join the Winning Team at Boston Pizza Shawnessy! - Full-Time Front of House Server/Supervisor

Are you a passionate and energetic leader with a knack for creating exceptional guest experiences? Do you thrive in a fast-paced, team-oriented environment? If so, Boston Pizza Shawnessy wants YOU to join our management team as a full-time Front of House Server/Supervisor!

At Boston Pizza, we're more than just a restaurant; we're a place where friends and family come together to celebrate, connect, and enjoy great food and drinks. As a Front of House Manager, you'll play a vital role in ensuring every guest leaves with a smile and a desire to return.

What You\'ll Do

• Work a mix of serving and manager shifts
• Lead and inspire our front of house team (servers, hosts/hostesses, bartenders) to deliver outstanding customer service.
• Oversee daily operations of the dining room and bar, ensuring smooth and efficient service.
• Manage guest interactions, resolve any concerns, and ensure guest satisfaction.
• Assist with training, coaching, and scheduling front of house staff.
• Maintain a clean, organized, and welcoming environment for both guests and staff.
• Monitor and manage inventory related to front of house operations.
• Ensure adherence to all company policies, procedures, and health and safety standards.
• Work collaboratively with the kitchen management team to ensure seamless operations.
• Contribute to achieving restaurant sales and profitability goals.

What You Bring

• Proven experience in a front of house supervisory or management role within the restaurant industry.
• Exceptional communication, interpersonal, and leadership skills.
• A passion for providing excellent customer service and creating positive guest experiences.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced and demanding environment.
• Problem-solving skills and the ability to make sound decisions.
• A positive attitude and a strong work ethic.
• Knowledge of food and beverage operations.
• Pro Serve and Food Safe certification (or willingness to obtain).

What We Offer

• Competitive Starting Wage: Server Wage $15/hr, Management Wage $20-$22/hr
• Willow Park Liquor Discount: Enjoy savings on a wide selection of beverages.
• Manager Promo Tab: Experience our delicious menu offerings firsthand.
• Friends and Family Discounts: Enjoy discounts at our Boston Pizza locations.
• Growth and Development Opportunities: We believe in investing in our team members and offer opportunities for advancement within the company.
• A Fun and Supportive Work Environment: Be part of a team that feels like family!

Ready to Take the Next Step in Your Restaurant Management Career?

If you are a motivated and enthusiastic individual looking for a rewarding opportunity with a well-established brand, we encourage you to apply!

We look forward to hearing from you!