Front Desk Support Worker ( Evening) ( JOB ID: ELM1234)

YWCA Toronto; Toronto; On-site; CAD 53,000; Full time

Job summary

An organization promoting equality in Toronto seeks a Front Desk Support Worker to provide welcoming reception services within a supportive housing environment. The role requires interpersonal skills, relevant educational background, and 1 to 3 years of experience in similar settings. This position includes comprehensive benefits and promotes anti-oppression practices in its operations.

Benefits

Comprehensive Medical, Vision, and Dental Coverage

Life Insurance and Long-Term Disability

Multi-Sector Pension Plan

Vacation and Sick Leave

Child Care and Educational Leave

Qualifications

• Undergraduate degree in a relevant field (e.g., Social Work).
• 1 to 3 years of directly related experience within supportive housing.
• Knowledge of the Residential Tenancies Act.
• Experience in de-escalation, crisis response with diverse populations.
• Anti-oppression framework and trauma-informed practice knowledge.

Responsibilities

• Greets and directs tenants, guests, contractors, and suppliers.
• Receives and redirects calls regarding repairs and safety issues.
• Schedules appointments for the Women’s College Clinic.
• Assists in providing orientation to new tenants.
• Responds to on-site emergencies using on-call procedures.
• Reports disturbances, vandalism or other emergencies.

Job description

Overview

Employment Type: Full-Time, Permanent

Work Hours: 35 hours per week (Monday to Friday, 3:00pm – 10:00pm)

Salary: $52,789 annually (L5), plus comprehensive benefits

Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1

Application Deadlines: Internal – Monday, September 29, 2025; External – Wednesday, October 1, 2025

Join Our Team

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We promote a climate welcoming to all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

Position

The Front Desk Support Worker is responsible for a welcoming and supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants and guests within a feminist framework that includes sensitive response to trauma, mental health and oppression.

About YWCA Toronto – YWCA Elm Centre

YWCA Elm Centre includes 300 units of permanent housing for three resident groups: 165 affordable rental units, 50 units for Indigenous women, gender diverse people and families, and 85 supportive units for women and gender diverse people with mental health or concurrent mental health/substance use challenges. The Elm Community Engagement Workers provide supports and services to the entire residential community, focusing on community capacity building, housing stabilization and health promotion.

Key Responsibilities

• Greets and directs tenants, guests, contractors and suppliers to the Elm housing program.
• Receives and redirects calls from external and tenants to appropriate staff regarding repairs, security/safety issues.
• Schedules appointments for the Women’s College Clinic and bookings of communal spaces.
• Assists in providing orientation to new tenants about programs, staff and community environment.
• Responds to on-site emergencies using on-call procedures.
• Takes corrective action for safety hazards and reports hazards to appropriate personnel.
• Reports disturbances, vandalism or other emergencies to the supervisor and completes incident reports as required.
• Liaises with building staff to address urgent property service issues.

Qualifications

• Undergraduate degree in a relevant field (e.g., Social Work). Equivalency considered.
• Ability to use equipment relevant to the position (computer, phone system, security monitoring).
• 1 to 3 years of directly related experience within supportive housing.
• Knowledge of the Residential Tenancies Act; strong interpersonal and communication skills.
• Experience in de-escalation, crisis response, and working with diverse populations.
• Anti-oppression framework and trauma-informed practice knowledge; harm reduction awareness.
• Ability to work under pressure, be organized, and follow safety policies and procedures.
• Second language skills and security systems knowledge are assets.
• Experience in residential settings and WHMIS training are assets.

What We Offer

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability
• Multi-Sector Pension Plan with employer and employee contributions
• Vacation, Sick Leave, Holidays, Health Promotional Days, and Float Days
• Additional Benefits: Child Care, Maternity/Parental Leave, Educational Leave, and Professional Development support

Notes

A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace represented by CUPE Local 2189. This position is within the Bargaining Unit. Internal candidates should indicate this in the cover letter; this position is not “secondable”.

Posting Date: September 19, 2025

YWCA Toronto transforms lives. We promote anti-oppression and equality for women and gender diverse people. We provide accommodations during hiring upon request. Only those selected for an interview will be contacted. We are scent-sensitive.