Front Desk Receptionist

MGM Muthu Hotels; San Juan de Terranova; On-site; CAD 36,000 - 47,000; Full time

Job summary

A leading hospitality provider is seeking a Front Desk Receptionist to enhance guest experiences in Fort William. In this role, you will welcome guests, manage their check-in and check-out, and provide information and assistance with a focus on customer satisfaction. Ideal candidates will demonstrate effective communication skills, teamwork, and a positive service-oriented attitude. Training on hotel systems will be provided for those without prior experience. Benefits include a company pension and free parking.

Benefits

Company pension

Free parking

On-site parking

Qualifications

• Experience in customer service or hospitality role.
• Ability to manage multiple tasks and prioritize effectively.
• Friendly and professional demeanor when interacting with guests.

Responsibilities

• Be the first point of contact for guests during check in and check out.
• Assist guests with their needs and maintain hospitality standards.
• Ensure guest satisfaction through excellent service.

Skills

Customer service orientation

Clear communication in English

Time management

Teamwork

Tools

Hotel systems (Host, Guestline)

Job description

MGM Muthu Hotels is looking for a Front Desk Receptionist to join their team in Fort William and support the smooth running of guest services on the hotel’s front line.

You will be the first point of contact for guests, helping them with check in, check out and general enquiries while delivering a friendly, courteous and professional service at all times.

The role includes assisting with guest needs, maintaining high standards of hospitality and contributing to the overall guest satisfaction of the hotel.

You should enjoy interacting with people, working as part of a team and representing the hotel with confidence and calm.

Clear communication in English is important, along with the ability to organise your time and take initiative when required.

Experience with hotel systems such as Host or Guestline would be helpful, but training can be provided.

This role suits someone who takes pride in good service, enjoys variety and has a can do approach to supporting guests.

Benefits include Company pension. Free parking and on site parking.

Work Location: In person, Fort William.

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