Front Desk Manager

Holiday Inn Express & Suites Edmonton North; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A modern hotel in Edmonton is looking for a Front Desk Manager. The successful candidate will manage front desk activities, provide exceptional customer service, and supervise staff. Candidates should have 3-5 years of experience and a high school diploma. This full-time permanent position offers a wage of $37.50 per hour with additional benefits after 3 months of employment.

Benefits

Health care plan after 3 months of employment

Qualifications

• 3 years to less than 5 years of related work experience.
• Ability to handle tight deadlines.
• Attention to detail.

Responsibilities

• Manage all front desk activities, including check-ins and check-outs.
• Provide exceptional customer service.
• Recruit, hire, train and supervise front desk staff.

Skills

Communication in English

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Initiative

Team player

Education

Secondary (high) school graduation certificate

Tools

PMS – OPERA

Job description

607204 NB Ltd o/a Holiday Inn Express & Suites Edmonton North is a modern hotel located in North Edmonton. Conveniently situated near transit and shopping, we serve both business and leisure travelers in a welcoming, guest-focused environment.

We are looking to hire a Front Desk Manager to join our team at 13742 50 Street NW, Edmonton, AB, T5A 5J6. All candidates must be willing to join a team environment to strengthen and grow our current crew with a positive attitude and character.

We offer:

• Wage: $37.50 per hour
• Hours per week: 30-40 hours per week
• Vacancy: 1

Terms of employment:

• Full time permanent position
• Job start date: as soon as possible
• Employment conditions: Early morning, Evening, Shift, Morning, Night, Day, Weekend
• Benefits: Health care plan after 3 months of employment

Responsibilities and Duties:

• Manage all front desk activities, including check-ins, check-outs, bookings, appointments, phone calls and emails
• Strong understanding of front desk operations
• Provide exceptional customer service, anticipating and exceeding guest needs
• Address guest complaints, concerns and special requests professionally and efficiently
• Coordinate guest services, including concierge support, luggage assistance, transportation and event management
• Recruit, hire, train and supervise front desk and support staff
• Conduct regular performance reviews and provide coaching to maintain high service standards
• Establish work schedules, delegate tasks and monitor staff performance
• Enforce company policies, procedures and standards across the front office
• Develop and implement policies and procedures for daily operations
• Maintain a clean, organized and welcoming reception area
• Organize and maintain inventory, office supplies and equipment
• Strong ability to manage inventory and room availability
• Negotiate with suppliers for the provision of materials, equipment and services
• Liaise with clients for events, facility usage and other special arrangements
• Monitor budgets, records, contracts and operational performance
• Generate reports on front desk operations, staff performance and guest feedback for management review
• Identify opportunities for operational improvement and implement best practices
• Ensure compliance with security, safety and confidentiality procedures for guests and staff

Qualifications and Skills:

• Must be able to communicate in English
• Secondary (high) school graduation certificate
• 3 years to less than 5 years of related work experience
• Proficient in PMS – OPERA (Beneficial)
• Background in handling group and corporate sales (Beneficial plus)
• Work conditions and physical capabilities: Tight deadlines; Attention to detail; Combination of sitting, standing, walking; Standing for extended periods
• Personal suitability: Client focus; Efficient interpersonal skills; Excellent oral communication; Flexibility; Initiative; Team player