Front Desk

Gold's Gym - British Columbia; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local fitness center in Vancouver is hiring a part-time Gym Receptionist with lively interpersonal skills and customer service experience. This role requires a high school diploma, and the ability to work various shifts including evenings and weekends. You will greet members, resolve inquiries, manage check-ins, and ensure a positive atmosphere at the club. We offer a supportive team environment, complimentary membership, and discounts on merchandise.

Benefits

Complimentary membership

Discount on merchandise and services

Qualifications

• Previous customer service experience required.
• Excellent written and verbal communication skills.
• Valid First Aid certification is an asset.
• Must have reliable transportation due to limited bus services.

Responsibilities

• Greet members and guests enthusiastically to create a positive culture.
• Resolve customer inquiries professionally via various channels.
• Monitor member check-ins and direct appointments appropriately.
• Process point of sale items accurately.
• Complete all guest check-in procedures efficiently.

Skills

Customer service experience

Strong communication skills

Critical thinking

Knowledge of cash handling

Fluency in English

Proficiency in Microsoft Office

Education

High school diploma

Job description

CUSTOMER SERVICE REPRESENTATIVE

GYM RECEPTIONIST

Gold’s Gym West Broadway is hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym West Broadway
Located just blocks away from the Broadway City Hall Sky Train Station and steps from the 99B line - Tucked underneath the Holiday Inn, it spans 18,000 square feet - featuring some of the best equipment that can be found in Vancouver.

Gold’s Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

We are searching for a NEW team member! Time of Work - 3 to 4 shifts 20-24 hours a week

• Must be available to work Tuesdays, Thursdays, Fridays 5:15pm-11:15pm + Wednesdays 1:00pm-6:00pm
• Weekends as needed
• Training shifts vary based on availability.

What we need from you

• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Valid First Aid certification an asset.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must have reliable transportation (important for openers and closers due to limited bus services)

Key Responsibilities

• Greet members and guest enthusiastically to encourage a positive culture at the club.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Complete all guest check in procedures.
• Ensure proper notes are placed on member and guest accounts in a timely manner.
• Efficiently and effective input and update daily cash reconciliation documents.
• Process point of sale items, such as retail and concession sales.
• Ensure accurate closing of facility each night.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary membership.
• Discount on Gold’s Gym merchandise and services.

NOTE

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.