Front Desk & Client Access Specialist (Full-Time)

Hastings County; Madoc; On-site; CAD 47,000 - 53,000; Full time

Job summary

A progressive local government in Madoc is seeking a Full-Time Client Access Representative in the Community and Human Services Department. The role involves front counter reception, switchboard operation, and coordinating appointments and file transfers. The ideal candidate will have at least a two-year diploma in business or accounting, strong interpersonal skills, and be proficient in relevant software. The position offers a wage range of approximately $47,790 to $52,507 annually, with Monday to Friday working hours.

Qualifications

• Minimum two-year diploma in business or accounting.
• One to two years related work experience.
• Expert knowledge of customer service standards.
• Knowledge of relevant legislation and policies.

Responsibilities

• Provide front reception duties for Community and Human Services.
• Direct incoming phone calls through the switchboard.
• Assist with coordination of appointment schedules.
• Sort and distribute mail at the main counter.
• Support staff with overflow queue calls.

Skills

Customer service standards

Interpersonal skills

Proficiency with Windows programs

Teamwork

Education

Minimum two-year diploma in business or accounting

Tools

Windows

SAMS

YARDI

OCCMS

Job description

A progressive local government in Madoc is seeking a Full-Time Client Access Representative in the Community and Human Services Department. The role involves front counter reception, switchboard operation, and coordinating appointments and file transfers. The ideal candidate will have at least a two-year diploma in business or accounting, strong interpersonal skills, and be proficient in relevant software. The position offers a wage range of approximately $47,790 to $52,507 annually, with Monday to Friday working hours.