Front Desk Clerk

Aramark Canada; Eastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading service company in Kingston is hiring a part-time Front Desk Clerk at a prominent hotel. This role requires excellent customer service skills and the ability to work evenings and weekends. The successful candidate will handle check-ins, manage guest inquiries, and maintain professionalism throughout. Experience in a hotel environment is preferred, alongside strong multitasking ability and comfort with computer systems.

Qualifications

• Strong customer service background is essential.
• Comfortable with computer systems, knowledge of Maestro is an advantage.
• Previous experience at hotel front desk is preferred.

Responsibilities

• Perform basic math for invoices and business documents.
• Check-in and check-out guests with courteous service.
• Handle reservations and address guest inquiries.

Skills

Customer service

Multitasking

Professionalism under pressure

Microsoft Office (Word, Excel, Outlook)

Knowledge of location area

Education

1-2 years experience

Tools

Maestro

Job description

Overview

We are hiring for a part-time Front Desk Clerk at the Donald Gordon Hotel and Conference Center. The successful candidate will be able to serve our guests in a very professional yet personable manner. You must be willing to work evenings/weekends and holidays as this is a hotel where 24 hour service is provided to our guests.

Responsibilities

• Apply basic math skills for calculating invoices and other business documents
• Prepare guest folios - checking for accuracy in postings to each folio. Standard check in and out procedures.
• Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with guests.
• Take reservations and up selling as well as OTA correspondence.
• Answer the switchboard and direct calls in a proficient, courteous manner.
• Manage and resolve all guest complaints in a professional and courteous manner.
• Communicate all guest, staff and hotel related matters to management.
• Provide and maintain customers\' privacy.
• Requirement to maintain a high level of professional appearance and demeanor.

Qualifications

• Strong customer service background
• Ability to maintain professionalism under pressure
• Must be trained in and be comfortable with computer systems. Knowledge of Maestro an asset. Capable of working with MS Word, Excel and Outlook.
• Previous Hotel Front Desk experience preferred and an asset
• Knowledge of the location area (restaurants and tourist attractions)
• Strong mult-tasking skills in order to handle a number of tasks simultaneously.
• Ability to think independently and make sound judgment calls, as well as handle guest inquiries in a professional manner.
• Must be a team player.

Education

Minimum 1-2 years experience

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you\'re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.