Fraud Analyst

Peoples Group; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A financial services company based in Vancouver is hiring a Fraud Analyst to support fraud prevention initiatives and investigations. The role requires expertise in credit card and electronic payment fraud. Candidates should have a bachelor’s degree and 3-5 years of relevant experience. This position offers a flexibility in a hybrid work setup and a competitive salary ranging from $60,000 to $80,000 annually.

Benefits

Flexible and hybrid work environment

Competitive salaries and profit sharing

Generous paid time off

Wellness support

Qualifications

• 3-5 years of experience in fraud analysis at a financial institution.
• Knowledge of fraud prevention measures and adjudication processes.
• Proven ability to investigate alerts from transaction monitoring systems.

Responsibilities

• Manage indemnity processing and case management.
• Support investigations and assess suspicious transactions.
• Respond to deposit alerts and validate client histories.

Skills

Analytical skills

Attention to detail

Communication skills

Critical thinking

Team player

Education

Bachelor’s degree in a relevant field

Job description

Overview

We are hiring for a Fraud Analyst role based in Vancouver. Successful candidates who apply outside of this area may be expected to relocate and reside within a commutable distance.

Role Overview

A detail-oriented and adaptable fraud prevention specialist will bring a proactive mindset, strong analytical skills, and a passion for safeguarding operational integrity. With expertise spanning credit card fraud, electronic payment fraud, and internal fraud reviews, this professional will manage indemnity processing and coordinate case management across teams. They will support investigations by reviewing RPAA Trust Account activity, assessing suspicious transactions, and contributing to EFT recall procedures. They will investigate alerts from transaction monitoring systems, recommend mitigation strategies, and maintain thorough documentation for audits and tracking.

Their responsibilities will include managing fraud case intake, responding to FAS deposit alerts, reconciling transactions, validating client histories, and supporting broader initiatives such as missing persons investigations, deposit reviews, and large production orders. Through cross-training and task sharing, they will provide seamless support during team absences, assist with data requests for police and government inquiries, and stay current on industry trends to inform policy updates and process improvements.

Qualifications

• 3-5 years of experience working at a financial institution in fraud analysis, investigations in credit card fraud prevention, and electronic payment fraud.
• Bachelor’s degree in a relevant field.
• Knowledge of fraud prevention measures
• Knowledge of fraud claim adjudications and fraud recovery processes
• A team player with excellent communication skills.
• A critical thinker and problem solver with strong attention to detail.

Role Day-to-Day

• Manage indemnity processing, including case management and coordinating with other teams.
• Support fraud investigations by reviewing RPAA Trust Account activity, assessing suspicious transactions, and contributing to EFT recall processes.
• Investigate alerts from transaction monitoring systems and recommend mitigation strategies.
• Upload and maintain documentation in systems for audit and tracking purposes.
• Assist with intake and management of fraud cases, ensuring proper documentation and categorization.
• Respond to FAS deposit alerts, reconcile transactions, and validate client histories.
• Support with broader project initiatives and team priorities.
• Provide support with missing persons investigations, deposit investigations, and large production orders.
• Provide cross-functional support during team absences through task sharing and cross-training.
• Support data requests for police investigations and government inquiries.
• Stay informed on industry trends and best practices, contributing to policy updates and process improvements.

About The Work Environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remote work. Typically, you’ll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We Offer

• A hybrid work environment, enabling you to balance your personal and professional life.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Compensation

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $60,000 and $80,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there’s any way we can support or accommodate you during the selection process, please let us know.

We are an equal opportunity employer and value diversity in our workforce. If you require accommodation during the recruitment process, please inform us.