food service supervisor

Tim Hortons # 9669; Town of Bowden; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local coffee shop is seeking a supervisor to oversee a team in a fast-paced environment. Responsibilities include managing work schedules, training staff, and ensuring customer satisfaction. Candidates should have at least 1 year of experience in food service and demonstrate strong communication and interpersonal skills. The role supports various benefits including health care and free parking.

Benefits

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Free parking available

Learning / training paid by employer

Qualifications

• 1 year to less than 2 years of experience is required.
• No specific degree or diploma is necessary.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and train staff in duties and safety procedures.
• Address customer complaints and maintain service quality.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Team player

Job description

Permanent position. Language of work: English. Hours of work: 40 to 44 hours per week.

Education

• No degree, certificate or diploma

Work setting

• Food service establishment
• Coffee shop
• Fast food outlet or concession
• Restaurant

Tasks

• Establish methods to meet work schedules
• Requisition food and kitchen supplies
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers\' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys

Supervision

• 5-10 people
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Night shift premium

Other benefits

• Free parking available
• Learning / training paid by employer
• Other benefits

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Does not require Canadian work experience

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example : job fairs, outreach programs etc.)
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers

Support for mature workers

• Offers mentorship, coaching and / or networking opportunities for mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees