food service supervisor

Government of Canada; Ladysmith; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency in Cowichan Valley, Ladysmith, is seeking a candidate for a customer service role. Responsibilities include supervising staff, ensuring food quality, and addressing customer concerns. Candidates should possess a high school graduation certificate and have experience in a similar role. This position requires working in a fast-paced environment with no option for remote work.

Qualifications

• 1 year to less than 2 years of experience required.
• Ability to establish methods to meet work schedules and supervise others.
• Must be capable of preparing and submitting reports.

Responsibilities

• Train staff in job duties and safety procedures.
• Estimate ingredients and supplies for meal preparation.
• Ensure quality control of food and service.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales, and wastage.
• Supervise and check delivery of food trolleys.
• Establish work schedules.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Tools

Uniform

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Noisy
• Wet/damp
• Hot

Work setting

• On‑site customer service
• Restaurant

Responsibilities Tasks

• Establish methods to meet work schedules
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules

Supervision

• 5-10 people
• Food service counter attendants and food preparers

Security and Safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

Own tools/equipment

• Uniform

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player