Food & Beverage Manager

Marriott Hotels Resorts; Kingston; On-site; CAD 60,000 - 75,000; Full time

Job summary

A hospitality company in Kingston is seeking an inspired leader for the role of Food & Beverage Operations Manager. This position involves overseeing front of house operations, collaborating with management to maximize financial performance, and ensuring exceptional guest experiences. The ideal candidate should have at least 3 years of relevant management experience, strong interpersonal skills, and a passion for hospitality.

Qualifications

• At least 3 years of experience in food & beverage operations management.
• Energetic, outgoing, and driven to provide outstanding guest service.
• Ability to communicate effectively with associates, management, and guests.

Responsibilities

• Oversee efficient front of house operations for various dining services.
• Collaborate with management to maximize financial performance.
• Ensure guest satisfaction through quality menu presentation and service.

Skills

Culinary Experience

Restaurant Experience

Food Service

Hotel Experience

Hospitality Experience

Guest Relations Experience

Management Experience

POS

Supervising Experience

Education

2-year community college diploma in a related field

Tools

Taleo

MS Office

Micros POS

Job description

Overview

Description

This hotel is owned and operated by an independent franchisee Diamond Hotels Management Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Position Summary :

You are an inspired leader with a passion for hospitality and guest service excellence who will oversee the efficient front of house operations for AquaTerra Patio at AquaTerra Vu Grab and Go and Room Service. You will work closely with hotel management team to create an exceptional dining experience for our guests while maximizing financial performance (revenue generation / cost control) guest satisfaction associate development and satisfaction and compliance with brand standards.

Responsibilities

• Collaborate with General Manager and Chef to control costs maximize profits be current and provide unique dining experiences
• Seek opportunities to establish the hotels restaurants prominent position within the competitive market.
• Review and analyze monthly results highlight problem areas and discuss these with the General Manager and Chef and appropriate staff. Ensure appropriate action is taken to rectify issues within the scope of your role.
• Conduct monthly beverage inventories cost analysis and product evaluations with the General Manager and Chef
• Be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the hotel.
• Assist the Chef Director of Food & Beverage and General Manager with menu development planning and marketing initiatives
• Conduct taste panels and menu classes on a regular basis for restaurant staff to ensure thorough knowledge of all menu items
• Attend meetings and training courses as required and continually strive for the improvement of professional skills.
• Control labour and operating expenses through effective scheduling budgeting purchasing and inventory control
• Ensure guest satisfaction with quality and presentation of menu items and service delivery.
• Ensure that the Food & Beverage Standards of Service are upheld at all times to meet and exceed the GSS scores
• Ensure guest complaints are handled in a timely manner with a positive impression and follow up to ensure resolution.
• Visit tables during service to assess satisfaction levels
• Responsible for all administrative duties such as finalizing payroll scheduling of staff performance management and discipline
• Promote teamwork intercultural competency among team members quality guest service through education effective communication and coordination with other departments
• Create and maintain a collaborative respectful working environment where staff are respectful supportive provided the proper tools / training to do their jobs and treated fairly
• Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis
• Maintain best practices to ensure continuous positive employee relations (engagement conflict resolution training / development labour compliance etc.)
• Supports and promotes a culture of equity diversity inclusion and indigeneity that respects and incorporates different perspectives in decision making
• Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC) the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
• Ongoing training and development of current and new staff to maintain highly motivated and well-trained staff while promoting a customer-focused culture
• Maintain a positive welcoming and inclusive working environment to attract and retain qualified talent
• Understand and teach empowerment principles to ensure guest satisfaction and encourage problem solving by associates through proper training and empowerment.
• Manage an effective cleaning and maintenance program of the restaurant areas through the use of work orders inspections etc
• The above areas of responsibility are not all inclusive and may be amended from time to time.

Qualifications

• At least 3 years of effective food & beverage operations management experience in a full-service property with strong wine knowledge
• Completion of a 2-year community college diploma in a related field or equivalent. Internationally trained individuals are welcome to apply
• Experience working with a Marriott Brand is considered a definite asset and preferred
• Energetic outgoing and driven to provide outstanding guest service
• Ability to effectively communicate with all levels of associates management and guests
• Excellent organizational computer (MS Office proficiency) analytical and problem-solving skills
• Adaptable leadership style to allow you to engage and motivate the team to achieve objectives
• Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment
• Ability to work effectively in a multicultural environment with coworkers guests and partners
• Flexibility to work days / afternoons / evenings and weekends to ensure proper coverage
• This company is an equal opportunity employer.
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Key Skills

• Culinary Experience,Restaurant Experience,Food Service,Hotel Experience,Taleo,Hospitality Experience,Bartending,Guest Relations Experience,Management Experience,POS,Supervising Experience,Micros POS

• Employment Type : Full-Time
• Experience : years
• Vacancy : 1