FM Administrator

Serco Limited; Hampshire; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading facilities management service provider is seeking a part-time FM Administrator in Hampshire, Canada. This role involves providing business support to the FM Department, processing site requests, and maintaining compliance with contractor documentation. The ideal candidate should possess self-motivation, excellent MS Office skills, and the ability to work independently. Key responsibilities include managing supplies, logging requests, and assisting with recruitment, making this a vital role in efficient site operations.

Benefits

Annual salary reviews

Pension scheme

Competitive annual leave

Wide range of learning opportunities

24/7 Employee Assistance Programme

Discounts at various retailers

Paid volunteering day

Qualifications

• Experience working in a customer-focused environment.
• Good written skills for effective communication.
• Ability to take accurate meeting notes and produce minutes.
• High competency in MS Office applications.

Responsibilities

• Manage purchasing of consumables for the contract.
• Process FM contractor site visit requests.
• Log Help Desk requests using the IT system.
• Ensure compliance of FM contractor documents.
• Maintain the Meeting Room booking system.
• Assist in site Fire Marshals training and management.
• Support in recruitment and interview attendance.
• Act as Data Protection Champion for the contract.

Skills

Self-motivated

Customer-focused experience

Written communication skills

Meeting note accuracy

MS Office proficiency

Interpersonal skills

Organizational skills

Full driving license

Ability to hold SC clearance

Job description

Part time (30 hours/week, 8:30am – 3pm, Monday – Friday)

RAF Oakhanger, Bordon, GU35 9JA

Salary: Competitive plus benefits

Serco is looking for an FM Administrator to provide administration and business support to the Facilities Management (FM) Department on the SDW contract and serve as a point of contact for the Customer at the Oakhanger site.

Main Accountabilities

• Purchase consumables for the contract, including cleaning and stationery supplies
• Ensure FM contractor site visit requests are processed in a timely manner
• Obtain and collate the necessary documentation for Security Clearance or renewal of FM contractors prior to processing by the Vetting & Access Administrator
• Log Help Desk requests for the Oakhanger site using the customer’s IT system
• Act as point of contact for all Serco SDW uniform and IT requirements, successfully managing the purchasing process
• Maintain FM contractor Risk Assessment Method Statement (RAMS) records and regularly check to ensure all contractors are compliant
• Assist the Contract Manager with the management, training, and licensing of all site Fire Marshals
• Responsible for the efficient operation of the Meeting Room booking system
• Support with the checking and maintenance of timesheets for the SDW contract
• Assist with Serco SDW Recruitment and support in attending interviews when required
• Responsible for dissemination of approved internal and external communications
• Take on the role of Serco SDW Data Protection Champion
• Organise, attend, and minute various monthly and ad‑hoc meetings
• Provide cover, where required, for team members during absence and holiday
• Safe, effective, and economic operation of the Business Administration area
• Compliance with all Serco Management System policies and procedures
• Develop and maintain internal and Serco Shared Services stakeholder relationships
• Comply with applicable QHSE Fire, Human Resources, and Security policies
• Uphold the values and behaviours of Serco and abide by the Governing Principles
• Promote Business Continuity and continuous improvement in your area
• Conduct any other task as requested by the Senior Business Administrator and FM Finance & Compliance Manager

Qualifications / What you will need

• Self‑motivated and able to work unsupervised on admin tasks set by the Senior Business Administrator and FM Finance & Compliance Manager
• Experience of working in a customer‑focused environment
• Good written skills
• Ability to take accurate and relevant meeting notes and produce timely and accurate minutes
• High level of competency in MS Office skills
• Good interpersonal skills
• Good organisational skills
• Full driving licence
• Hold SC clearance or have no problems obtaining it

What we offer

• Salary with annual reviews
• Up to 6% contributory pension scheme
• Competitive annual leave entitlement
• Wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres
• Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Dedicated employee networks where colleagues can share challenges, discuss ideas, and network
• Paid volunteering day each year and option to donate to charity tax‑free through payroll giving scheme