Financial Service Representative - Lend Direct Office 1663

Cash Money; Lethbridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent consumer finance company is seeking a dedicated customer service representative to provide exceptional support and drive sales growth in Lethbridge, Alberta. The role encompasses guiding customers through the loan process, managing calls, and ensuring compliance with regulatory guidelines. Candidates should display strong communication skills, a sales mindset, and the ability to adapt. This full-time position offers hourly rates between $19.00 and $25.00, along with comprehensive benefits starting on day one.

Benefits

Paid Time Off

Medical

Dental

Vision

Life Insurance

Disability

RRSP/DPSP program

Employee Assistance Program

Emergency Relief Fund

Diversity and Inclusion Council

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Qualifications

• Genuine desire to help others and provide top-tier service.
• Confidence in promoting products and services.
• Excellent verbal and written communication skills.
• Ability to think on your feet and offer creative solutions.
• Willingness to learn new systems and processes.
• Collaborative spirit with desire to contribute to team success.

Responsibilities

• Provide outstanding support to customers during the loan process.
• Use consultative sales techniques to educate on financial products.
• Manage inbound calls and make proactive outbound calls.
• Collaborate on past-due accounts and offer solutions.
• Participate in hands-on training with mentoring.
• Follow regulatory guidelines and company policies.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Education

High School diploma or equivalent

College coursework or degree

Job description

Overview

If you\'re seeking more than just a job, join Lend Direct and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Lend Direct, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers\' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today!

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Qualifications

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we\'ll train the right candidate!

Work Location

515 7th St South, Unit 103, Lethbridge, AB T1J 2G8

Operating Hours

Monday - Friday 9:00am - 7:00pm, Saturday 9:00am - 5:00pm

Hourly

$19.00 - $25.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.

Benefits & Perks

All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

#CashMoney

#CASHRP

Key Words

Customer Service, Loans, Financial Services, Lending, Management, Retail, Office, Sales, Collections

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This policy covers all aspects of daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. We do not discriminate based on any other characteristic protected by applicable law where a particular employee works. Attain Finance provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by law.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives\' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.