Financial Service Representative

Moneymart Inc.; Guelph, Cambridge; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading financial services provider is seeking motivated individuals to join their team in Ontario. The role focuses on delivering exceptional customer service, achieving store profitability goals, and ensuring compliance in transactions. Candidates should have a passion for customer service and at least one year of financial services experience. This position involves working at multiple locations including Guelph and Cambridge, offering competitive pay and various benefits.

Benefits

Market competitive Pay

Monthly bonus potential

Competitive Paid Time Off

Group Retirement Options

Education Reimbursement Program

Exclusive Perks through Perkopolis

Free company services

Discounted company services

Qualifications

• Minimum of one year of financial services and sales experience.
• Passion for customer service.

Responsibilities

• Deliver results on store profitability goals.
• Provide a quality customer sales experience through efficient execution of all customer transactions.
• Determine customers' needs and provide them with solutions.
• Handle cash and accurately enter transactions into the system.
• Contact customers with past due balances and negotiate payment terms.
• Complete all documentation accurately.
• Follow safety, security, and compliance requirements.

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

At Money Mart, we're more than just a financial services provider – we're the catalyst for financial empowerment!

Our mission is to be North America's leading non-prime lender, serving a diverse range of customers and delivering unparalleled financial momentum. Our vision is to bridge the gap between people and their financial goals. With over 40 years of experience and more than 400 retail locations, we help customers achieve their financial dreams through innovative loan products, convenient check cashing, competitive currency exchange, seamless money transfers, and versatile prepaid cards.

In our communities, we collaborate with employees and customers to contribute over $500,000 annually to support food security, housing, health, emergency services, and other critical initiatives.

As a company, we are committed to creating an environment where everybody is somebody, and together, we win as a team. We believe diversity drives innovation, enhances creativity, and strengthens our communities. Our dedication to inclusivity goes beyond representation; it’s about fostering a culture where everyone can thrive and contribute their unique perspectives.

Join us on this exciting journey as we continue to revolutionize the financial services industry and empower customers to thrive!

What we Offer

• Market competitive Pay
• Monthly bonus potential based on the operational success you drive

Other Benefits Include

• Competitive Paid Time Off
• Plan for your future with our group Retirement Options
• Education Reimbursement Program to invest in your education and career growth
• Exclusive Perks through Perkopolis - enjoy special discounts and offers
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
• Discounted company services including foreign exchange and Koodo services
• And Much More

Please note this position will split time between our Cambridge and Guelph location - Mobility is required

Branch locations: 489 Wellington Rd S #1 & 130 Silvercreek PKY North Guelph Ontario

During a typical day, you will

• Deliver results on store profitability goals
• Provide a quality customer sales experience through efficient execution of all customer transactions
• Determine customers' needs and provide them with solutions that satisfy those needs
• Handle cash and accurately enter transactions into the system
• Contact customers over the phone with past due balances and negotiate payment terms and schedules
• Complete all documentation accurately
• Follow safety, security, and compliance requirements

Successful candidates will

• Have a minimum of one year of financial services and sales experience
• Have a passion for customer service
• Have a high school diploma or equivalent

Money Mart is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

Money Mart is committed to protecting the rights of individuals to privacy with regard to the processing of personal data. The processing of this data will be conducted fairly and lawfully in accordance with applicable privacy laws and regulations. Personal data will only be used for the proper purposes of the employment business and will be held securely.

Diversity, Equity and Inclusion

Momentum Financial Services Group (MFSG) integrates questions about diversity, including race and ethnicity, into its job application process to support its commitment to equity, diversity, and inclusion. These questions are designed to collect demographic information for the purpose of analyzing and improving hiring practices, ensuring they are inclusive and equitable. Applicants have the option to disclose their demographic information. Choosing not to provide this information will not affect their application status.

Please indicate how you self-identify your race/ethnicity * Select...

Please indicate how you self-identify your gender * Select...

Do you identify as a member of the 2SLGBTQI+ (e.g., two-Spirit, lesbian, gay, bisexual, transgender, queer, intersex, and other gender and sexual identities)? * Select...

Do you consider yourself to be a person with a disability (e.g. physical disability, learning disability, mental health condition, limited vision or hearing, etc.)? * Select...

By checking this box, I consent to Money Mart collecting, storing, and processing my responses to the demographic data surveys above. *