Financial Crime Tech: Customer Success Manager

Nasdaq; San Juan de Terranova; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial technology company is seeking a Customer Success Manager to join their team. In this role, you will serve as a consultative partner, ensuring excellent customer experiences and aligning solutions to customer needs. You will build strong relationships with key contacts and drive product adoption while managing feedback and escalations. The ideal candidate has over 5 years of experience in customer relationship management and is adept at navigating complex stakeholder environments.

Benefits

Competitive rewards package

Flexible work environment

Qualifications

• 5+ years of experience in customer relationship management.
• Strong ability to engage customers and build trust.
• Proven ability to manage multiple priorities.

Responsibilities

• Build and maintain strong relationships with key customers.
• Drive retention by maximizing product adoption.
• Manage feedback and escalations promptly.

Skills

Customer relationship management

Stakeholder engagement

Trust building

Adaptability

CRM tools proficiency

Tools

Salesforce

Gainsight

Job description

A leading financial technology company is seeking a Customer Success Manager to join their team. In this role, you will serve as a consultative partner, ensuring excellent customer experiences and aligning solutions to customer needs. You will build strong relationships with key contacts and drive product adoption while managing feedback and escalations. The ideal candidate has over 5 years of experience in customer relationship management and is adept at navigating complex stakeholder environments.