Financial Aid Assistant

Kwantlen Polytechnic University; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-known university in Metro Vancouver is seeking a Financial Aid Assistant to support the Student Services team. The role includes responding to student inquiries about financial assistance and processing applications. Candidates should have at least 2 years of post-secondary education and experience in a post-secondary setting. Strong communication skills and proficiency in Microsoft Office are essential for this position. This is an excellent opportunity for those interested in supporting students with financial aid programs.

Qualifications

• 2 years of related experience in a post-secondary setting.
• Demonstrated ability to handle confidential information appropriately.
• Excellent organizational skills and problem-solving abilities.

Responsibilities

• Responding to student inquiries regarding financial assistance.
• Reviewing student applications for financial awards.
• Processing student information related to financial assistance programs.

Skills

Experience with student awards

Customer service experience

Effective communication

Working knowledge of student records systems

Proficiency with Microsoft Office

Detail-oriented

Education

Minimum 2 years of post-secondary education

Tools

Student Banner system

Microsoft Word

Microsoft Excel

Job description

We are currently seeking a Financial Aid Assistant to join our Student Services team.

Job Overview

Reporting to Coordinator, Student Financial Assistance this position is responsible for responding to student inquiries and provide guidance and advice regarding student awards and financial assistance programs; review student applications for awards and financial assistance; process student information and data related to Financial Aid Assistant and government financial assistance programs.

Education and Experience

• A minimum 2 years of post-secondary education - bachelor's degree preferred - accompanied by a minimum of 2 years related experience in a post-secondary setting.

Knowledge, Skills & Abilities

• Demonstrated experience working with student awards and financial assistance programs inclusive of ABESAP/AUG, government student loans and grants.
• Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
• Demonstrated ability to communicate patiently and effectively with a diverse range of people and situations.
• Excellent oral and written communication skills.
• Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g. Colleague, PeopleSoft).
• Proficiency with Microsoft Office (e.g. Word, Excel) at an Intermediate level.
• Minimum of 35 wpm keyboarding skills with an error rate of less than 10%.
• Aptitude for exacting and precise work; must be detail-oriented.
• Excellent organizational skills, demonstrated ability to problem solve and ability to set priorities and multi-task.
• Demonstrated ability to handle confidential information appropriately.
• Ability to work independently, exercise good judgment and demonstrate initiative.

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Salary Information

Salary and wage increments are in accordance with the Collective Agreement.