File Manager

Paul Davis; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A restoration and reconstruction company is seeking an Office Manager in Metro Vancouver. In this role, you will handle claims, answer calls, assist with staffing issues, and liaise with clients. Ideal candidates have 3-5 years of office experience and strong communication skills. This position offers competitive pay of $20.00 - $26.00 per hour along with opportunities for overtime and advancement, highlighting a supportive team culture.

Benefits

Paid Time Off

Opportunity for Overtime

Great Company Culture

Opportunity for Advancement

Qualifications

• 3-5 years office experience required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills are essential.

Responsibilities

• Receive and open new claims.
• Answer and field telephone calls in a professional manner.
• Monitor and maintain inventory of supplies.

Job description

What does an Office Manager with Paul Davis do?

• Receive and open new claims
• Answer and field telephone calls in a professional and upbeat manner
• Receive and assist with staffing issues daily
• Maintain professional appearance and conduct of the operation
• Liaise and communicate with customers, clients, vendors
• Receive and handle invoices, correspondence
• Assist in ensuring margins and performance metrics are met
• Monitor and maintain inventory of supplies

Why The Team Needs You?

If you love helping people in their time of need, this is the job for you. We will need you to build foundational relationships based on trust, actively listen, and find ways to support a team to oversee several projects simultaneously. We also want a fun personality that enjoys getting results with others.

Why Join The Team?

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision‑making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Team Compensation and Benefits:

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Full orientation program
• Access to Paul Davis University and regular training opportunities
• Benefits after three months and sick days with flexible schedule
• RRSP matching

Team Qualifications (Requirements):

• 3‑5 years office experience
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to effectively present information in one‑on‑one, small or large group situations to customers, homeowners and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS and Xactimate

Skills Desired of Team Member:

• Self‑motivated to get results
• Loves working with staff, clients and trades
• Effectively schedules ahead while maintaining flexibility
• Thrives under high performance environments
• Excellent interpersonal skills
• Is succinct and professional with written communication
• Enjoys taking care of others in their time of need

Compensation: $20.00 - $26.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

5525 272 St Unit B140

5525 272 St, Langley Twp, BC V4W 1P1, Canada

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

• Opportunity for Overtime
• Paid Time Off
• Opportunity for Advancement
• Great Company Culture