Field Services Engineer

MapleJet; Aurora; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading coding & marking solutions provider in York Region, Canada is seeking a skilled Field Service Engineer to join their dynamic team. The ideal candidate will have 2–3 years of experience in the coding and marking industry, and will be responsible for onsite installations, technical support, and customer relationship management. This role offers a competitive compensation package and opportunities for professional growth while working with advanced industrial printing technologies.

Benefits

Opportunities for professional growth

Training and development programs

Competitive compensation and benefits package

Qualifications

• 2–3 years of experience in a Field Service Engineer role in the coding and marking industry.
• Strong troubleshooting skills in industrial inkjet printers.
• Ability to explain technical concepts effectively.

Responsibilities

• Perform onsite installations and preventive maintenance.
• Provide timely technical support to customers.
• Conduct product demonstrations and technical presentations.
• Maintain strong client relationships.
• Prepare service reports and technical documentation.

Skills

Troubleshooting skills

Technical support experience

Communication skills

Problem-solving ability

Education

College certificate in Electronics

Job description

We are seeking a skilled and motivated Field Service Engineer with 2–3 years of experience in the coding and marking industry or a related field to join our dynamic team. The ideal candidate will play a crucial role in supporting our industrial inkjet printing technologies by providing technical expertise, troubleshooting, and customer support to ensure seamless operation and client satisfaction.

Key Responsibilities

• Installation & Maintenance: Perform onsite installations, troubleshooting, and preventive maintenance to ensure optimal performance of industrial inkjet printing solutions.
• Customer Support: Provide timely technical support and troubleshooting assistance to customers, resolving operational issues and ensuring minimal downtime.
• Customer Relationship Management: Maintain strong relationships with clients by ensuring high service standards, responsiveness, and proactive followups.
• Technical Demonstrations & Presentations: Conduct product demonstrations and technical presentations for prospective clients to showcase the capabilities and benefits of our industrial inkjet printers.
• Collaboration with Sales Team: Act as a technical expert during sales meetings, offering hands‑on solutions and recommendations based on customer requirements.
• Industry‑Specific Solutions: Deliver customized technical insights tailored to coding and marking applications in food processing lines and other packaging industry sectors.
• Documentation & Reporting: Prepare service reports, installation records, and technical documentation for internal and customer reference.

Requirements

• Experience: 2–3 years in a Field Service Engineer role within the coding and marking industry, packaging, or industrial printing sectors.
• Technical Expertise: Strong troubleshooting skills and experience in providing technical support for industrial inkjet printers.
• Communication Skills: Ability to effectively explain technical concepts to customers and collaborate with cross‑functional teams.
• Industry Knowledge: Familiarity with coding and marking applications in food processing lines is highly desirable.
• Travel Flexibility: Willingness to travel to client locations for onsite installations, support, and training.
• Problem‑Solving Ability: A proactive mindset to diagnose and resolve technical issues efficiently.

What We Offer

• A dynamic work environment with opportunities for professional growth.
• Training and development programs to enhance your technical skills.
• Competitive compensation and benefits package.
• The opportunity to work with cutting‑edge industrial inkjet printing technologies.

Academic Qualification

College certificate in Electronics is preferred

If you are a dedicated Field Service Engineer with a passion for technical problem solving and customer support, we encourage you to apply and become a part of our team!

About Maplejet

Maplejet is a marking & coding design and manufacturing group established in Toronto, Canada in 2007. We are committed to partnering with food, pharmaceutical and industrial producers to find solutions that best fit their coding and marking needs. Our mission is to become an industry leader by providing best‑of‑class products and services whose founding is based on research and continuous innovation.

We work with our customers to learn and anticipate future needs of the industry and develop products that meet their needs.

📩 Apply now by sending your resume to [e-mail]