Field Service Technician

Xerox; Whitehorse; On-site; CAD 33,000 - 67,000; Full time

Job summary

A leading technology company in Whitehorse, Yukon is looking for an experienced technician to deliver outstanding service while ensuring devices are working correctly. The role requires electro-mechanical experience, strong time management skills, and the ability to lift 50 pounds. Successful candidates will achieve key productivity goals and complete extensive training. This position offers growth opportunities and comprehensive benefits, including medical and retirement plans.

Benefits

Growth opportunities

Full medical/dental/vision coverage

Company contribution to Health Savings Account

Paid time off and personal days

Qualifications

• Experience in troubleshooting electrical circuits using a multimeter.
• Ability to read and understand electrical schematics.
• Physical capability to lift 50 pounds and perform active tasks.

Responsibilities

• Ensure devices are functioning correctly and deliver excellent service.
• Perform repairs using provided training and technical knowledge.
• Meet productivity goals and response time commitments.

Skills

Electro-mechanical experience

Time management skills

Valid driver's license

Job description

Overview

Location: Whitehorse, Yukon, Canada. Department: TECHNICAL_SERVICE_ENGINEERING. Date: Wednesday, January 28, 2026. Working time: Full-time. Ref# 20036953. Job Level: Individual Contributor. Job Type: Experienced. Job Field: TECHNICAL_SERVICE_ENGINEERING. Seniority Level: Associate. Currency: CAD - Canada - CA. Annual Base Salary: Minimum 33,060; Maximum 66,120. The salary range above represents the low and high end in the local currency for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including location, market competition, and the applicant’s education, experience, knowledge, skills, and abilities. The range listed is part of Xerox’s total compensation package, which includes medical, dental, life insurance, Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits. For more information, visit Xerox Careers. If you are not reviewing this job posting on the Xerox Careers page, the validity of this posting cannot be guaranteed. For a list of current openings, visit Xerox Job Search.

Primary Responsibilities

• Provide outstanding service to clients. Ensure devices are working correctly and that customers receive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox provides training (certified instructors, online, and in-house). A good foundation of electrical and mechanical knowledge helps learn the industry quickly.
• Achieve key productivity goals, including 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, 2-4 hour response time commitments, and keeping parts costs to a minimum.

Skills and Qualifications

• Electro-mechanical experience including using a multimeter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics to properly troubleshoot systems. Roles could include military or veteran with electro-mechanical experience, HVAC / Cable Internet technician, Electrician, Automotive Mechanic, or Repair.
• Superior time management skills and reliability. Our customers count on you. A mindset of punctuality and meeting deadlines is valued.
• Valid driver’s license and appropriate insurance coverage. A Motor Vehicle Record (MVR) is part of the technician background check.
• This is an extremely active position requiring the ability to lift 50 pounds, plus walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is a top priority around electrical components.

What Success Looks Like in the First 60 Days

• Complete new hire and technical training courses that prepare you for the following capabilities: comprehensive understanding of the company and customer service culture; clear expectations regarding call load, territory alignment, and client satisfaction; thorough knowledge of equipment and inventory needs to support your territory; actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
• Paid time off, plus holidays and personal days.

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