Field Service Technician (Production Print) (Moncton)

Konica Minolta Business Solutions Canada; City of Moncton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading technology firm is seeking a Production Print Field Service Technician in Moncton, Canada. The role involves on-site maintenance of production print equipment, troubleshooting technical issues, and delivering exceptional customer service. Candidates should have strong mechanical and electrical troubleshooting skills, with a commitment to client satisfaction. Competitive compensation and benefits offered.

Benefits

Competitive compensation

Comprehensive benefits package

Continuous learning opportunities

Qualifications

• Experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting.
• Exceptional communication skills.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly.
• Collaborate closely with clients to deliver outstanding support.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service orientation

Network Skills

Communication Skills

Education

Certification in production systems

Tools

Production print technology

Job description

Overview

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs.
• Maintain parts and call management as well as accurate records to achieve KPI targets.
• Responsible to learn new technologies, maintain accurate records and assist other team members as required.
• Lead referrals, assist with customer assessments and solution design (10%).
• Break-fix and customer support (90%).
• Seek opportunities to improve territory parts budget and inventory control.
• Perform other relevant duties as assigned by management.

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments.
• Network Skills: Install and troubleshooting of basic printing and scanning solutions; Microsoft OS peer to peer and client side of server environments; Familiar with printing from common business apps.
• Solutions Knowledge: Basic understanding of solutions portfolio.
• Product Knowledge: Excellent working knowledge and certification of production systems.
• Color Skills: Working knowledge of calibration and RIP configurations.
• Communication Skills: Excellent verbal and written and interpersonal.
• Mentoring and Instruction: 10% - based on technical expertise.
• Pre/Post Consulting Ability: Moderate.
• Working directions: Requires limited assistance for more difficult problems.
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.
• Traveling within Canada. Candidate must provide & maintain valid travel documents at own expense.
• Own vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing.
• Standby and afterhours work may be required; Training may require afterhours travel and stay overs including weekends.
• Perform other relevant duties as assigned by management.

Why Join Us?

• Opportunity to work with cutting-edge production print technology.
• Competitive compensation and comprehensive benefits package.
• Supportive and collaborative team environment.
• Continuous learning and growth opportunities.
• Contribute to the success of an industry leader.
• If you are ready to elevate your expertise in the dynamic world of production print technology, apply today and become an integral part of our team, driving excellence and innovation in the production print field.

#KM

About Us

Konica Minolta Business Solutions is partnered with clients to Give Shape to Ideas by supporting their digital transformation through its Intelligent Connected Workplace portfolio. Its offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. In 2025, Konica Minolta marks 20 years in production print and celebrates 20 Years of Excellence, Innovation and Impact. The bizhub brand has also celebrated 20 years, evolving to meet the needs of modern workplaces.

Konica Minolta is recognized on Forbes 2025 America's Best Large Employers list, featured on CRN’s MSP 500 list, and named the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years. It has received BLI awards including A3 Line of The Year (2021, 2025) and Most Colour Consistent A3 Brand (2021-2023) for its bizhub One i-Series. For more information, visit Konica Minolta online and follow on social media.

Konica Minolta operates a North American Shared Services model, aligning cross-border priorities and providing resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

À propos de Konica Minolta

Solutions d’affaires Konica Minolta (France/Canada) describe company background in French. [Content omitted for brevity in this refined version to maintain readability while preserving the essence of the bilingual information.]

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, veteran status, or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.