Field Service Technician

BearCom Canada; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading technology company in Canada is looking for a Field Service Technician II to install and support wireless communications systems. The ideal candidate has 3+ years of experience, a strong background in electronics, and excellent customer service skills. Responsibilities include installing equipment, providing technical support, and traveling as needed. This position offers competitive compensation and diverse benefits including medical insurance and a company vehicle.

Benefits

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Qualifications

• 3+ years of experience in service technician roles.
• Proficient with MS Office Suite.
• Valid driver's license required.

Responsibilities

• Install and service wireless communications equipment.
• Provide exceptional customer service.
• Travel regionally for installations and support.

Skills

Proficient Electronics Background

Experience in Diagnosing RF Equipment

Strong Communication Skills

Education

Alarm License certification

Associate degree in Electronics Technology

Tools

Communications Service Monitors

Multimeters

Job description

About BearCom

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
40+ Years Industry-Leading Experience
Partnerships with Motorola, JVC Kenwood, Avigilon, +More
75+ Branches Across North America

BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training. If interested in BearCom, please apply.

Job Description

As a Field Service Technician II with BearCom, you will be responsible for the installation and support of wireless communications systems.

Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

• Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones)
• Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Recommend Appropriate Equipment and Hardware That Meets Customer Requirements
• Some Regional and/or Overnight Travel and On-Call Hours May Be Required

Preferred Qualifications

• Proficient Electronics Background
• Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
• Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
• Competent Operating Test Equipment (Communications Service Monitors, Wattmeters, TDRs, FDRs, Multimeters)
• IP Networking Experience a Plus
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Must Have a Valid Driver’s License
• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

Qualifications

• 3+ years of Service Technician experience in diagnosing, repairing, programming, installing and commissioning video and access control type systems.
• A good base knowledge of networks and electronic systems.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams.
• Proficiency in operating various test equipment including but not limited to, utility software applications, network testers, and multi-meters.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• Hold currently, or in the past, an Alarm License certification.
• Hold one or more computer or computer networking certification: examples listed (CompTIA A+, Network+, Security+), (ETA-I CST, NCT, ICT, NST, WNT), (Cisco CCNA or prerequisite Cisco certification)
• Preferred knowledge: Associate degree in Electronics Technology or equivalent, or military training in electronics.
• Preferred Experience with Avigilon or similar video and access control security systems.
• Security Clearance preferred.
• Team driven individual in a dynamic work environment, self-driven to perform even without outside direction.
• Ability to show proof of vaccination against Covid-19 virus, unless a medical or religious exemption applies.
• Must have a valid drivers license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

KEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.