Field Service Technician.

Xylem; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global water solutions company is seeking a Field Service Technician in Toronto, Ontario. This role involves executing field service activities, including troubleshooting and preventive maintenance at customer sites. Candidates should have a high school diploma, some technical experience, and a clean driving record. The position requires critical thinking skills and the ability to work independently as well as part of a team.

Qualifications

• Must have a clean driving record.
• 0-2 years of technical work experience preferred.
• Effective communication of technical information.

Responsibilities

• Create and maintain safe working environment.
• Demonstrate accountability and empowerment.
• Function in a team environment.

Skills

Electrical experience

Mechanical experience

Customer service experience

Critical thinking

Troubleshooting ability

Microsoft Office proficiency

Education

High School diploma or equivalent

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting, works with eate, mechanical, electrical, equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsibilities:

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with direct supervision but can work independently if needed

Requirements:

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement
  • FMCSA Certificate of Awareness
  • Driver Certificate of Violations
  • Copy of Medical Certificate

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

• HS diploma or equivalent

Experience Requirements:

• Clean driving record
• Work experience preferred
• 0 to 2 years of technical work experience, 1 year preferred

Skill Requirements:

• Electrical, mechanical, experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.