Field Service Technician

Wiseworth Canada Industries; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading air compressor service provider in Surrey, BC, is seeking a dedicated Field Service Technician to ensure reliable operation of equipment. The ideal candidate will have strong mechanical and electrical skills, exceptional customer service abilities, and a valid driver's license. The position requires daily travel and offers opportunities for training and career growth in a supportive environment. You will be part of a company that fosters a culture of respect and teamwork.

Benefits

Competitive wage and performance bonuses

Comprehensive benefits package

Tool and boot allowance

Company service vehicle

Ongoing training and development

Qualifications

• High integrity and motivation to stay updated with compressed air technologies.
• Possession of a valid Class 5 Driver’s License with a clean driving record.
• Basic knowledge of electrical wiring and AC/DC circuits.

Responsibilities

• Provide service ensuring reliable operation of industrial air compressors.
• Perform installations, preventive maintenance, and repairs of equipment.
• Communicate effectively with customers and coworkers.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Communication skills

Education

High school diploma

Post-secondary or technical training

Tools

Microsoft Office

Precision measuring tools

Job description

Overview

The Field Service Technician provides responsive service ensuring the reliable and efficient operation of industrial air compressors while building strong relationships with our customers located in the BC Lower Mainland region.

This is an opportunity for candidates with previous experience in a Service Technician role or similar. Previous compressed air knowledge is an asset; training will be provided to become a factory certified Ingersoll Rand Technician. The ideal candidate possesses strong mechanical/electrical aptitude, a positive team-focused attitude, exceptional customer service and communication skills, and the ability to work independently while delivering high-quality, detailed work.

You will be supported with ongoing opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the organization. We are seeking a friendly, customer service‑oriented person who enjoys solving problems and is willing to go the extra mile to ensure customer satisfaction.

Remuneration package includes:

• Competitive wage and performance bonuses.
• Banked time off eligibility to earn extra days off.
• Per diem when traveling.
• Tool and boot allowance.
• Company service vehicle.
• Fleet fuel / maintenance card.
• Tablet computer.
• Mobile phone.

Comprehensive benefits package includes:

• Paid time off for vacation and sick days.
• Extended medical, dental and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• Flex / wellness plan (gym memberships, fitness courses and equipment).

Job requirements

Responsibilities include equipment installations and start-ups, preventive maintenance, diagnostic inspections and repair of compressed air equipment to ensure operating and quality standards are met. Other duties include creating a friendly working environment, effective communication with customers and coworkers, maintaining rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and system improvements, and assisting with parts and services to secure customer approval.

Work with internal team to obtain required parts and materials; adhere to safety standards in changing environments; daily travel to customer sites in the BC Lower Mainland with occasional travel to surrounding areas; rotation-based on-call service with occasional after-hours call-outs.

Other requirements include comprehension of electrical wiring schematics and diagrams, accurate documentation of service and installation activities, promoting company products and services, and communicating their value to customers.

Qualifications

High school diploma; post-secondary and/or related technical training and experience preferred. Previous industrial air compressor service experience is an asset but training will be provided. Applicants with mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas experience will receive special consideration. Basic knowledge of AC/DC circuits, wiring diagrams, motors/controls, PLCs, HVAC electricity/controls, refrigeration systems and/or refrigerant certification is preferred. Candidates with related knowledge or skills but without a formal program may be considered.

Other attributes include high integrity, motivation to stay updated with compressed air concepts, use of precision measuring tools for diagnostics, comprehension of operation and parts manuals, and proficiency with Microsoft Office and devices. Candidates must have their own standard tools; the company will supply other specialty/diagnostic tools.

This position involves working in diverse conditions, including mechanical equipment rooms with exposure to noise, hot/cold weather, electrical risk, and ladders/aerial platforms. It is a highly physical role requiring lifting and manipulation of tools and equipment; adherence to Workplace Health and Safety standards is required.

No criminal record, valid Class 5 Driver’s License with a clean driving record, and a driver’s abstract are required. Training includes job shadowing, hands-on field work, online training, and formal classroom training; travel to Ingersoll Rand’s corporate training facility in the USA may be required. A valid Canadian passport to travel across Canada and the US is required. Wiseworth Canada Industries Ltd. is an alcohol- and drug-free workplace. This position is based at our head office in Surrey, BC.

Why Choose Wiseworth Canada

Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are a master distributor for Ingersoll Rand products, parts and services, with extensive reach across Alberta, British Columbia and the Northwest/Yukon Territories. We foster a culture of respect, integrity and teamwork, and prioritize a positive workplace environment, enthusiasm, innovation and accountability to deliver exceptional service.

Ingersoll Rand is a globally recognized brand; through our partnership, we are the preferred supplier in the area. We have been named the Top Ingersoll Rand Distributor in North America and have received the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider for 10 consecutive years.

As a Wiseworth Canada employee you will enjoy: employment stability, positive work-life balance, opportunities for career growth, a competitive compensation package, ongoing training and development, engaged leadership focused on continuous improvement, and a company-wide commitment to workplace safety.

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