Field Service Technician

ABB Schweiz AG; Quebec; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

ABB Schweiz AG is looking for a skilled technician for complex field service operations within their Process Automation sector in Quebec. The role requires strong technical skills, particularly in gas chromatography and sample handling systems, and proficiency in both English and French. Candidates should possess a relevant degree and several years of experience, contributing to enhancing the customer experience through technical service excellence.

Qualifications

• 3-5 years of experience, preferring experience in chemical or refining industries.
• French and English required for communication.

Responsibilities

• Perform complex field service operations and equipment maintenance.
• Install, commission, and upgrade analytical field service equipment.
• work with Service and Sales teams to develop customer relationships.

Skills

Technical skills

Troubleshooting

Problem-solving

Education

Associates’ degree in engineering or related field

Bachelors’ degree in Analytical, Instrumentation, or Electrical

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This position reports to:

Service Manager

ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification, and digital solutions for process, hybrid, and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Your Role: Own the Challenge

• Perform complex field service operations that typically present unusual problems requiring strong technical skills. Construct complex prototype models or simulated systems, as requested.
• Preventative Maintenance, troubleshooting, and repair of ABB supplied analytical equipment.
• Installations, commissioning, of new and existing analytical field service equipment. Conduct tests or experiments requiring selection and adaptation or modification of equipment and procedures. Record, compile, and analyze data and assist in related assessment and preparation of reports.
• Upgrade complex applications after understanding the new measurement and application requirements. This complex task typically takes 8-10 years of process experience along with a detailed understanding of gas chromatography and sample handling systems.
• Application knowledge of refining processes as they relate to process analytical measurements to ensure the quality of the customer’s refined products. Extensive sample and sample handling systems are mandatory to ensure the correct operation of ABB technology.
• Troubleshoot and repair equipment, applying own knowledge and experience. Recommend changes such as new equipment or modified procedures to improve performance and customer satisfaction. Conduct detailed inventories and inspections to determine necessary maintenance and repairs, and assist in resource requirement determination.
• Complete all paperwork required for the job including but not limited to service tickets, travel and living expenses, time entry weekly or after completing an assignment requiring this activity.
• Work closely with the Service and Sales team to identify business opportunities and develop customer relationships, contributing to the growth plan of the division.

What it takes to Run what runs the world

• Associates’ degree in engineering or related field plus 3-5 years of experience. Bachelors’ degree in a technical field, preferably Analytical, Instrumentation, or Electrical, along with 4+ years’ experience in chemical or refining industries is preferred.
• French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.