Field Service Technician

Total Power Limited; Kamloops; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading generator service provider is looking for a Generator Field Service Technician in Kamloops. The role includes performing emergency services, maintenance, and repairs on customer generators, with a strong focus on customer service and communication. The ideal candidate has at least 3 years of experience and a relevant diploma or license. This full-time position requires a valid BC driver's license and involves travel within the province.

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma or Licensed Electrician preferred.
• Working knowledge of D/C and A/C electrical systems.

Responsibilities

• Perform emergency service and maintenance on customer generators.
• Build strong customer relationships through professional communications.
• Complete service and performance reports as required.

Skills

Generator field service experience

Customer service skills

Mechanical troubleshooting

Electrical troubleshooting

Time management

Education

Power Generation Diploma

BC driver's license

Job description

What You’ll Do – The Role

Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.

Test, measure, and verify electrical component operations, including energized components and electrical fields.

Program, test, and connect transfer switches.

Program, test, and troubleshoot both generators set and synchronizing controls system.

Conduct startups and load bank tests as required.

Operate / diagnose engine driven gensets powered by diesel or natural gas.

Build strong customer relationships by engaging in positive, professional communications.

Maintain all company tools and materials, including an accurate inventory of parts.

Communicate with the Supervisor on all aspects of service.

Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid BC driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of BC
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.