Field Service Technician

Schneider Electric; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading electrical solutions provider in Edmonton is seeking a Field Service Technician responsible for installing, troubleshooting, and repairing customer electrical equipment. The ideal candidate has a Journeyman Electrician Certificate and 3-5 years of field experience. This role includes driving sales initiatives and maintaining customer satisfaction. Apply today for a chance to join a company committed to sustainability and innovation.

Qualifications

• 3-5 years field experience in electrical work required.
• Ability to troubleshoot system failures and provide on-site repairs.
• Willingness to work on-call and after hours, including weekends.

Responsibilities

• Instruct customers and sales personnel on equipment operation.
• Perform warranty and recall work.
• Report customer suggestions on product improvements.
• Drive sales initiatives in coordination with service teams.
• Ensure customer satisfaction NPS on site.

Skills

Journeyman Electrician Certificate

Product application knowledge in low and medium voltage equipment

Interpersonal skills

Communication skills (written and oral)

Familiarity with computers and Windows software

Job description

The Field Service Technician is dedicated to rapid response and solution of customer issues, accountable for installing, inspecting, troubleshooting and repairing customer low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems), both in the shop and on site.

Main Responsibilities

• Instructing customers and sales personnel in the operation and maintenance of equipment;
• Performing warranty and recall work;
• Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in systems;
• Reporting customer suggestions on product improvement and existing product designs to the appropriate technical specialist;
• Implementing design modifications and providing installation support for the modifications;
• Performing start-up service as defined in specifications;
• Developing and maintaining ongoing customer relationships with regards to all aspects of equipment repair and maintenance; and maintaining service equipment, tools and documentation;
• Perform other service work as needed in support of the broader region and customer base;
• Drive sales initiatives in coordination with service and national sales teams;
• Communicate daily with FSM and Coordinators to ensure execution of work;
• Responsible for customer satisfaction NPS on site.

Qualifications and Skills required

• Journeyman Electrician Certificate and/or Electrical Engineering Technologist with 3-5 years field experience;
• Product application knowledge in low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems);
• Possess good interpersonal skills, communication skills (written and oral);
• Familiar with computers and Windows software.

Position requirements

To meet customer shutdown and other scheduling requirements, position required to be a part of an on-call rapid response list, as well as afterhours work, including weekends.

If you feel that your experience is either above or below the initial requirements listed, we still encourage you to apply for the position. We are considering candidates of varying seniority for this role, and the salary range will be adjusted accordingly based on your experience.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Schneider Electric and IMPACT

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.