Field Service Tech

TEEMA Solutions Group; Canada; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in office printer supplies is seeking a technician to troubleshoot, repair, and install printers. The role involves resolving client issues, providing excellent customer service, and requires strong technical skills. Successful candidates will enjoy competitive earnings, career growth opportunities, and a flexible work environment.

Benefits

Flexible work environment

Travel expenses covered

Company car provided

Qualifications

• Experience troubleshooting and repairing MFP devices required.
• Printer/copier and laptop/desktop experience is a plus.
• English fluency is mandatory; French is an asset.

Responsibilities

• Troubleshoot, repair, and install printers.
• Resolve client issues via various communication methods.
• Recommend hardware/software improvements for printers.

Skills

Troubleshooting

Critical Thinking

Technical Skills

People Skills

Education

College diploma or University degree

Tools

Diagnostic tools

Job description

Invest In Yourself & Grow With Digital Business Systems Inc.

If you want to work for one of Canada’s largest office printer/copier supplier, get access to world-class training, and develop your natural skills, with competitive earnings, we want to hear from you! Digital Business Systems is currently interviewing high-potential candidates to join our team. Every day, we’ll teach you something new to maximize your earning potential and earn a competitive base salary with Bonuses.

Why Work With Digital Business Systems

You’ll have immediate high earning potential, plus performance-based incentives

You’ll get career growth opportunities and ongoing professional development

Develop and sharpen your professional and technical skills with world class training

Enjoy a flexible work environment once you’re fully trained and producing great results

Join a high energy, empowering culture

Daily Responsibilities & How You’ll Succeed

• Troubleshoot, repair and install printers and provide technical assistance with computer software pertaining to printer installations

• Resolve issues for clients via phone, in person, email, or remote login

• Recommend hardware and software improvements for optimal printer functionality

• Track customer issues and resolutions

Qualifications:

• Previous experience troubleshooting and repairing of MFP devices is required

• Previous experience on Production printer repair is an asset but not required

• Previous experience in IT is an asset.

• Strong troubleshooting and critical thinking skills; willingness to learn

• Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.

• Knowledge of using diagnostic tools, service aids, and product documentation, to assess and resolve equipment and system failures

• Ability to maintain and complete accurate records and processing of paperwork.

• We work in a team, however you must be able to work independently when at a customer location and follow processes. Remote support is available if needed.

• Vehicle, phone, and laptop provided - must have valid G driver's license. You will be required to travel within Ottawa/Gatineau and surrounding areas

• Travel expenses will be covered (ie. company car, gas and insurance)

• Must be able to lift 45lbs

Requirements (if you’ve got these, we want to speak with you)

• Excellent people skills! You love meeting new people and can easily establish relationships

• A College diploma or University degree would be an asset but not required

• Previous technical experience with printers or a recent graduate with technical knowledge

• English fluency is mandatory and French is an asset, you must be eligible to work in Canada

We thank all applicants for their interest, but only those selected for an interview will be contacted.