Field Service Representative

Bombardier Transportation GmbH; Dorval; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Dorval seeks an experienced Field Service Representative to support customer operations in integrating Bombardier aircraft. Key responsibilities include providing troubleshooting support and enhancing customer procedures. Candidates should have over 5 years of aviation maintenance experience and be problem solvers. An EASA or FAA Airframe & Powerplant license is preferred. Competitive benefits and opportunities for growth are provided, making it an excellent workplace.

Benefits

Insurance plans (Dental, medical, life insurance, disability, and more)

Retirement savings plan

Employee Assistance Program

Qualifications

• 5+ years of aviation maintenance experience.
• 2+ years with Bombardier products (Global 5000/6000/7500 series, Challenger 350/650).
• Ability to travel when necessary.

Responsibilities

• Support customer in integrating aircraft into operations.
• Provide troubleshooting support to resolve technical issues.
• Deliver reports in line with established schedules.

Skills

Aviation maintenance experience

Aircraft troubleshooting skills

Computer skills (word processing, spreadsheets, databases)

Interpersonal skills

Business writing skills

Problem-solver attitude

Education

EASA or FAA licensed Airframe & Powerplant mechanic

Job description

Select how often (in days) to receive an alert:

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

We currently have an immediate opening for a Field Service Representative to support a strategic customer located in Montreal, reporting to the Manager of Fleet Operators and Service Program Management.

In your role, you will:

• Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide robust troubleshooting support to assist customers in resolving technical issues effectively.
• Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
• Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by sharing Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.
• Deliver reports in line with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Navigate and utilize Bombardier’s internal customer support and in-service processes effectively.
• Identify and elevate recurring fleet issues to Bombardier Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

How to thrive in this role?

• You have at least 5 years of aviation maintenance experience.
• You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 / 7500 series, Challenger 350, Challenger 650).
• You have strong aircraft troubleshooting skills.
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications.
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.You have business writing skills necessary to create various reports and correspondence.
• You are able to travel.
• You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred.
• You are self-driven and have a problem-solver attitude.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Field Service Representative

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 10542 Field Service Representative