Field Service Coordinator

Metso Outotec; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading global technology provider is seeking a Field Service Coordinator in Montreal. This role focuses on managing the administrative functions of field services, ensuring smooth operations from quotation to billing. The ideal candidate will have over 5 years of experience and strong relationship-building skills. The job offers hybrid working arrangements and opportunities for personal growth.

Benefits

Occupational healthcare

Generous benefits plan

Flexible working environment

Extensive learning opportunities

Qualifications

• At least five (5) years' applicable industry and product experience.
• Experience in complex matrix organizations and supervision preferred.
• Strong knowledge of Metso equipment such as crushers, mills, etc.

Responsibilities

• Responsible for execution of field service contracts and orders.
• Create service quotations and manage invoicing.
• Coordinate manpower, equipment, and supplies for service jobs.

Skills

Customer service

Relationship building

Financial skills

Detail-oriented

Education

College level degree in Finance/Administration or Engineering

Tools

SAP Business System

Field Service Management Tool

Job description

Overview

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 10/03/2025

We are seeking a Field Service Coordinator to join our Services team. You will be responsible for handling the day-to-day administrative functions of the field services provided by Metso. The primary focus is on the seamless progression of Field Service from quotation to billing utilizing the key tools of Field Service including Field Service Management Tool and SAP. Your role is the key to Field Service operations and is responsible for Field Service Technicians ability to perform their work. The position is responsible for specific Service Tools including the Field Service Management Tool used to create Work Orders and manage the Technicians\' on-site activities. In this position, you will report to Manager, Field Service Coordination.

This position is mainly located in Montreal, QC but, we are happy to offer flexible working arrangements, including hybrid options. This position may involve up to 5% of travel.

Responsibilities

• Responsible for the safe and profitable execution of field service contracts and orders
• Creates service quotations/ proposals based on agreed scope of work with client
• Enter inquiries, quotations, sales orders, service orders, and projects within the SAP Business System
• Coordinate internal and external service purchase orders
• Final cost collection, and invoicing
• Assist in Accounts receivable management with follow up to key stakeholders
• Review and analyze service job margins
• Ensure Site compliance requirements for technicians is fully approved to client systems prior to being onsite
• Responsible for coordinating manpower, equipment, and supplies needed for service jobs
• Work directly with the Managers and clients to execute work timely and on budget
• Coordinate and support the day-to-day operations of assigned Field Service personnel as required
• Facilitate all Travel logistics as required (flights and accommodation)
• Assist in Cross border visa application as required
• General customer contact and phone support for Field service personnel
• Support development of field service processes and procedures
• Responsible for the FSM (Field Service Management) tool
• Responsible for scheduling employees on projects and time off as necessary

Qualifications

• At least five (5) years\' applicable industry and product experience.
• A proven track record of professional accomplishments and reliability.
• Experience in complex matrix organizations/relationships, management and supervision experience preferred.
• Previous experience in a fast-paced dynamic organization.
• Financial skills related to Field Service.
• College level degree in either Finance/Administration or Engineering.
• Strong relationship building skills, a bias for action and detail-oriented behaviors are required.
• Must have good knowledge of the broad range of Metso equipment such as crushers, mills, pyro, bulk handling, screens, process equipment, pumps, etc.
• Solid knowledge base in services and aftermarket business, the mining and construction industry and its customers.
• Strong customer service / customer satisfaction capabilities.

What’s in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there\'s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Francesca Palermo, Talent Acquisition Specialist, via email at [e-mail]

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you\'re excited about this role, we encourage you to apply even if you don\'t meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

metso.com