Field Operations Support Assistant

Service Corporation International; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

A leading provider in funeral services seeks an administrative support associate in Cornwall, Ontario. The role involves clerical tasks, customer service, and ensuring compliance with regulations. Candidates should have 1-2 years of relevant experience and strong organizational and communication skills. A compassionate approach to client interactions is essential.

Qualifications

• 1 - 2 years of clerical or customer service experience is required.
• Experience in customer-focused and fast-paced environments is necessary.

Responsibilities

• Provides administrative support to a funeral home or cemetery.
• Prepares and processes necessary documents and permits.
• Coordinates scheduling and inventory control.
• Maintains professional relationships with clients and staff.

Skills

Office equipment knowledge

Verbal communication

Organizational skills

Mathematics skills

Compassion and integrity

Tools

MS Office Suite

Job description

Overview

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work!

Job Summary

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Experience

MINIMUM REQUIREMENTS

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Location & Contact

Job Location: CA-ON - Cornwall

Postal Code: K6J 2X7

Category (Portal Searching): Administration and Clerical