Field Operations Lead - Team Coaching & Performance

TSMG Holding; London; On-site; CAD 70,000 - 90,000; Full time

Job summary

A logistics and operations management company in Canada is seeking an Operations Team Lead to oversee daily operations and guide a team of Drivers. The ideal candidate will have experience in people management, strong communication skills, and the ability to analyze data. Responsibilities include managing field resources, conducting team reviews, and ensuring adherence to operational standards. This role is crucial to enhancing service improvement initiatives and driving team performance.

Qualifications

• Experience as a people manager or operations lead.
• Strong written and verbal communication skills.
• Able to work at a fast pace and manage a heavy flow of emails.
• Great people management skills and ability to build rapport.
• Self-motivated with a proven track record.

Responsibilities

• Manage team of Data Collection Driving Operations field resources.
• Drive day-to-day operations following standard operating procedures.
• Conduct periodic reviews with teams and Program Managers.
• Provide Subject Matter Expert advice on regional issues.
• Support with special projects and reporting metrics.

Skills

People management

Communication skills

Data analysis

Team player

Job description

A logistics and operations management company in Canada is seeking an Operations Team Lead to oversee daily operations and guide a team of Drivers. The ideal candidate will have experience in people management, strong communication skills, and the ability to analyze data. Responsibilities include managing field resources, conducting team reviews, and ensuring adherence to operational standards. This role is crucial to enhancing service improvement initiatives and driving team performance.