Field Nurse Case Manager

Bayshore HealthCare; Montreal; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading healthcare provider is seeking a Field Nurse Case Manager to support patient enrollment and care coordination across physician offices in Montreal. The ideal candidate will be a registered nurse with a minimum of 2 years' experience in patient support programs and must be fluent in both English and French. Responsibilities include assisting with insurance forms, strengthening relationships with healthcare providers, and maintaining patient records.

Qualifications

• Registered and in good standing with provincial regulatory body.
• Minimum 2 years’ experience in Patient Support Programs.
• Familiarity with PIPEDA and its application in patient environments.

Responsibilities

• Support patient enrollment and care coordination.
• Assist physicians with paperwork and insurance forms.
• Engage in quality activities aligned with company's standards.

Skills

Fluent in English and French

Strong computer and technical skills

Strong critical thinking and problem-solving

Excellent interpersonal skills

Education

Graduate of Registered Nursing Program

Tools

Excel

Word

Outlook

Job description

Field Nurse Case Manager (Job Number: 25005472)

Primary Location: QC-Montreal Pharma  Employee Type: Full-Time

Overview

The Field Nurse Case Manager (FNCM) role supports patient enrollment and care coordination across physician offices, patients, and health care providers within an assigned region. This description reflects program-specific duties and should align with the contractual program title as applicable.

Responsibilities

• Assist the prescribing physician to complete patient enrollment, including on-site visits to the physician’s office to gather all pertinent information for private and/or provincial insurance forms in a concise, organized, and professional manner
• Proactively offer support and advocacy to patients and health care professionals (HCP)
• Visit prescribers in the assigned area to assist with paperwork in their office as required
• Review patient charts to gather information to complete necessary reimbursement forms in a concise, organized, and professional manner
• Actively establish and strengthen relationships with HCPs within the assigned region through on-site and virtual visits
• Conduct physician site visits across diverse geographical territories
• Assist in completing patient enrollment and gathering information for private and/or provincial insurance forms
• Liaise with third-party providers and provincial governments to determine coverage options
• Ensure patients are scheduled for necessary diagnostic tests and notify physicians of any expired test results requiring follow-up
• Complete Welcome Call activities with the patient according to defined scripts
• Provide patients and physicians with a direct toll-free number
• Review post-visit reports to confirm next appointment and data integrity against physician orders
• Track missing post-visit reports, if applicable
• Facilitate communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s circle of care
• Follow up/advocate until a coverage decision is received, ideally securing coverage for the patient, if applicable
• Collaborate with manufacturer local sales representatives to support physician and staff needs, if applicable
• Offer and/or provide educational training to patients and physicians on product(s)
• Act as a central resource liaison for program stakeholders (physicians, nurses, patients, clinics)
• Coordinate and schedule patients at appropriate visit locations (home, clinic, etc.), if applicable
• Provide updates to internal and external stakeholders based on observations
• Maintain patient records and data accuracy to meet program reporting requirements
• Identify and report Adverse Events to Health Canada, Med Info, and enter into source and third-party systems
• Report and document Adverse Events as per pharmacovigilance requirements
• Engage in quality activities and continuous improvement initiatives in line with the company’s Quality Management System and project performance indicators
• Maintain confidentiality of pharmaceutical partner and corporate information; discuss only with appropriate Bayshore personnel
• Complete relevant reports (time sheets, expenses, mileage, reports) as per timelines and Bayshore policy, if applicable
• Complete product complaint reports
• Adhere to Bayshore and manufacturer Policies and Procedures
• Complete other tasks as requested

Qualifications

Education

• Graduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada

Experience

• Registered and in good standing with their provincial regulatory body
• Minimum 2 years’ experience in Patient Support Programs or equivalent
• Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders
• Must be fluent in verbal and written English and French where applicable for provinces/regions with French language service requirements
• Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use
• Understanding of provincial and private coverage criteria, Special Authorization processes and navigating the Canadian drug coverage landscape is an asset
• Strong critical thinking and problem-solving skills
• Accurate data collection and integrity
• Comfortable working in a paperless environment
• Proven ability to work in a team environment
• Ability to resolve conflicts professionally
• Strong organizational skills and attention to detail
• Time management and multi-tasking abilities with deadlines
• Familiarity with PIPEDA and its application in a confidential patient environment
• Ability to work autonomously within a remote/virtual team with a quiet home office
• High-speed internet access from a home office
• Possession of a valid driver’s license and willingness to travel across assigned territories using personal transportation

Other Skills & Abilities

• Program-specific skills (e.g., Oncology experience or similar)