Family Connector

The Family Centre of Northern Alberta; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Edmonton is seeking a Family Connector to provide essential support services for vulnerable families, primarily Indigenous. The role involves building relationships, coordinating resources, and ensuring the wellbeing of children and parents amidst their challenges. Candidates should have relevant degrees or diplomas along with experience in trauma-informed care. The position offers flexible hours with competitive pay and ongoing training opportunities.

Benefits

Paid training

Excellent group benefits

Mileage compensation

Agency-wide social events

Qualifications

• Degree or diploma in relevant fields, with strong ties to Indigenous communities preferred.
• Experience managing family dynamics and support structures.
• Valid driver's license and reliable vehicle.

Responsibilities

• Provide in-home and community-based support to families in need.
• Coordinate services with Child and Family Services.
• Build therapeutic relationships with families.

Skills

Problem-solving

Organizational skills

Collaboration

Education

Degree in Child & Youth Care or Social Work

Degree in Human Services

Diploma in Child & Youth Care or Social Work with related experience

Certificate in Human Services Sector with Indigenous culture experience

Job description

Why work with us:

The Family Centre is looking for (5) family support workers who excel at building relationships with families, community resources, and various supportive parties. Ideal candidates possess strong problem‑solving, organizational, and collaboration skills. Our commitment to Trauma‑Informed Care extends to both our community and staff, and our services are grounded in research and evidence‑based practices. We value diversity and inclusion, encouraging employees to bring their authentic selves to work. The organization is devoted to Indigenous ceremonies and practices, and we welcome individuals with knowledge and lived experience in these areas. Our culture emphasizes a safe and supportive workplace, offering paid training, excellent group benefits including a health spending account, and much more.

What you will be doing:

As a Family Connector (FC), you will provide in‑home and community‑based support to vulnerable children and families who have Children and Family Services involvement. Your caseload will comprise primarily of Indigenous families and individuals who have experienced trauma and multigenerational abuse and neglect. Operating on a flexible work schedule which includes regular evenings and weekends, you will build therapeutic relationships with parents through the use of basic counselling skills and a trauma informed care approach; thereby increasing capacity and executive functioning. You will work as a member of a collaborative team and are ultimately responsible for the coordination, initiation and mobilization of internal and external resources required to meet the service plan objective as determined with Children and Family Services and the families we work with.

• Managing a caseload of families.
• Support familytime between children in care and their parents and/or significant others in their life. Amplify caregivers’ strengths while modelling and teaching parenting skills, child development, play, structure and routine, and positive discipline.
• Support children and parents in connecting with their culture, including supporting Indigenous families participating in ceremonies.
• Identify, strengthen, and reconnect relationships with family, kin, and friends in an effort to create a plan that addresses long‑term support for the wellbeing, reunification, and safety of the children.
• Initiate and facilitate family support network meetings and service providers meetings with involved professionals to plan, review, or process necessary information.
• Assess ongoing risk for children and families receiving services as per the Child Youth and Family Enhancement Act (CYFEA).
• Provide transportation to parents and children as needed between appointments and scheduled family time.
• Ensure the completion of formal documentation and that file standards are met, including the voice of the family in the documentation.

What you will bring to the role:

• Degree in Child & Youth Care, Social Work (or)
• Degree in Human Services (Psychology, Sociology, Education, Human Ecology or Early Childhood Development) (or)
• Diploma in Child & Youth Care or Social Work with related experience (or)
• Certificate in Human Services Sector with extensive experience with Indigenous culture and communities.

Background Check Process & Requirement:

• As a part of the selection process, The Family Centre will conduct reference checks with your most recent employers.
• Minimum commitment of 30 hours within a flexible 7‑day work week (including some evenings & weekends)
• Police Information Check- Vulnerable Sector (completed within the last 6 months)
• Child Intervention Records Check (completed within the last 6 months)
• Our Children Are Sacred Youth Suicide Prevention Training or ASIST Suicide Intervention Training within 3 months of start date
• Standard First Aid Level C CPR within 3 months of start date
• Registration with a professional body, if eligible (such as RSW)
• $2 million Vehicle Liability Insurance
• Reliable vehicle, available for regular use, and valid driver’s license
• 5‑years Driver Abstract

What you can expect:

Training – comprehensive onboarding/orientation process which includes service specific training, and agency wide core training.

Feedback – a strong supervision model that provides regular formal and informal opportunities for feedback.

Performance coaching – formal and informal coaching regarding the development of personal and professional growth and development.

Reasonable accommodation – The Family Centre will provide reasonable accommodation when requested by a qualified applicant or employee.

Compensation

Compensation – The Family Centre is committed to employee wellbeing and development. The comprehensive compensation package offered to employees reflects those values and is competitive within the marketplace.

• $37 per hour
• 4% vacation pay
• Ongoing paid training
• Mileage compensation
• Agency-wide social events
• First People’s Circle and People of Color, and LGBTQ2IAS+ Employee Resource Groups

Closing Date: February 13, 2026

The Family Centre acknowledges that our work takes place on Treaty 6 territory, a traditional meeting ground, gathering place, and traveling route for the nehiyaw (Cree), Anishinaabe (Ojibway/Saulteaux), Niitsitapi (Blackfoot), Métis, Dene, and Nakota (Stoney).

Through our support of an Indigenous way of being and seeking towards being wichitasowak (people who are helping), the Family Centre acknowledges all the many First Nations, Métis, and Inuit whose footsteps continue to enrich these lands.

The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted.