Fairmont Jasper Park Lodge Jasper AB Reservation Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in the Canadian Rockies is seeking a Reservations Agent to provide exceptional customer service and manage room reservations. Responsibilities include responding to inquiries, accurately reserving hotel accommodations, and upselling suitable room types. The ideal candidate should have at least 1 year of experience in a similar role, excellent English skills, and be available for flexible shifts. Competitive starting pay and various benefits are offered.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Employee travel discounts

Wellness support platform

Discounts at resort outlets

Access to staff activities

Qualifications

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Excellent command of the English language.
• Ability to work both weekdays and weekends.

Responsibilities

• Respond to inquiries via telephone, fax and/or email.
• Reserve accommodations for various market segments.
• Accurately record reservation information.

Skills

Professional telephone etiquette

Typing skills

Communication in English

Flexibility in shifts

Tools

Opera Property Management System

Microsoft Office

Job description

Overview

Fairmont Jasper Park Lodge is located at 1 Old Lodge Rd, Jasper, AB T0E 1E0. Experience luxury, adventure, and the great outdoors in the Canadian Rockies. Join us to live, work, and thrive in a place like no other.

Reservations Agent – Job Description

Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Starting Rate of Pay: $20.22/hr CAD

Responsibilities

• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
• Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards.
• Other duties as assigned.

Qualifications

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experience an asset.

Visa & Work Eligibility

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Perks & Benefits

• Subsidized staff accommodation; assistance provided.
• One complimentary meal per shift in our staff cafeteria.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program - exclusive colleague room rates, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
• Comprehensive wellness platform for employee mental health and wellbeing support.
• Discounts at the resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.
• Participation in the resort’s Colleague Lifestyle Program with access to staff activities and events.
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

Accommodations

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].