Fairmont Jasper Park Lodge IT Specialist

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 63,000 - 68,000; Full time

Job summary

A leading hospitality company is looking for an IT Specialist to provide technical support for hotel systems and end-user devices. The ideal candidate has a degree in IT, 1-2 years of experience in IT support, and strong problem-solving skills. This position offers a full-time contract with a salary range of $63,000–$68,000 at Fairmont Jasper Park Lodge in Alberta, Canada.

Benefits

Subsidized staff accommodation assistance

Employee travel program with discounts

Wellness platform for employee support

Opportunities for professional development

Qualifications

• 1–2 years of relevant experience in IT support or infrastructure management, preferably in hospitality.
• Familiarity with Accor systems and IT standards is an advantage.
• Highly organized and proactive individual.

Responsibilities

• Provide first-level technical support for hotel systems and end-user devices.
• Troubleshoot and resolve system, hardware, and network problems.
• Maintain and monitor IT infrastructure and perform documentation.

Skills

Problem-solving skills

Customer service abilities

Knowledge of Windows OS

Communication skills

Attention to detail

Education

University degree or equivalent practical experience in IT

Tools

Microsoft Office

Network systems

Job description

Fairmont Jasper Park Lodge IT Specialist

Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Salary: $63,000–$68,000 a year

Job type: Full-time

Shift and schedule: Weekends as needed

Overview

This role provides first-level technical support for hotel systems, end-user devices, and network infrastructure, ensuring minimal disruption to daily operations. The position also supports IT projects, monitors system performance, enforces IT standards, and contributes to continuous improvement initiatives in alignment with Accor’s technology policies and best practices.

Responsibilities

• Provide prompt, professional, and courteous first-level support for IT-related issues.
• Troubleshoot and resolve system, hardware, and network problems for all end users.
• Install, configure, and maintain desktop/laptop computers, printers, peripherals, and software.
• Support critical hotel applications.
• Maintain and monitor IT infrastructure, including servers, network components, and backups.
• Maintain accurate documentation of IT assets, incidents, and technical procedures.
• Support ongoing IT projects and rollouts under the direction of the IT Manager and Regional Systems Manager.
• Participate in after-hours support rotations.
• Willingness to work in shifts, including weekends and holidays.
• Perform additional tasks as assigned by the IT Manager.

Qualifications

• University degree or equivalent practical experience in IT or related field.
• 1–2 years of relevant experience in IT support or infrastructure management, preferably in the hospitality industry.
• Good knowledge of Windows OS, Microsoft Office, network systems, and hotel systems.
• Familiarity with Accor systems and IT standards is an advantage.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Highly organized, detail-oriented, and proactive.
• Strong problem-solving skills.

Additional Information

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Benefits & Perks

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in staff cafeteria
• Employee travel program with discounts on room rates and on F&B at Fairmont & Accor properties worldwide
• Access to Mountain Explorer Travel Program – exclusive room rates for colleagues
• Wellness platform for employee mental health and wellbeing support
• Discounts at resort facilities and golf course
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 Accor properties

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]