Fairmont Gold Supervisor

Accor Hotels; Lake Louise; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier hospitality resort in Alberta seeks a Fairmont Gold Supervisor to oversee luxury guest service operations. The ideal candidate will ensure personalized experiences while adhering to high standards. Key responsibilities include managing front desk operations and addressing guest concerns. Candidates must have guest service experience, be legally authorized to serve alcohol in Alberta, and hold ProServe certification. Join this dynamic team and enjoy extensive benefits including subsidized accommodation and a comprehensive health package.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Mountain Explorer Travel Program

Qualifications

• Previous guest service experience required.
• Previous Property Management System experience required.
• Computer literate in Microsoft Window applications required.
• Must possess ProServe certification.

Responsibilities

• Oversee the daily operations of Fairmont Gold.
• Provide warm, personalized service to guests.
• Ensure Fairmont Gold standards are adhered to.
• Handle guest concerns promptly.
• Maintain guest profiles for personalized experience.

Skills

Guest service experience

Property Management System experience

Computer literacy in Windows

Legal to serve alcohol in Alberta

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

As Fairmont Gold Supervisor, you will be an integral part of delivering luxury service to guests on Fairmont Gold, the hotel’s exclusive guest floor. You will oversee the daily operations of the front desk and rooms, ensuring an exceptional, personalized guest experience.

Position Type: Permanent
Pay Rate: $21.31/hour

Job Duties Include:

• Consistently offer professional, warm, personalized, friendly and engaging service
• Assist in ensuring all Fairmont Gold standards and operating procedures are adhered to
• Review all Fairmont Gold reservations to ensure requests are met, and anticipate the needs of arriving guests
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, ensuringthat we can recovery remarkably
• Maintain guest profiles to ensure preferences are logged and used to wow guests
• Provide thoughtful and knowledgeable Concierge information to our guests about local and area attractions

Qualifications

• Previous guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY

Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.