Experience Coordinator

BrainStation; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An innovative technology training company in Toronto is seeking an Experience Coordinator to provide exceptional experiences for learners. You will support incoming students, fostering connections and enhancing their journey. Responsibilities include executing educational events and tracking learner feedback. Ideal candidates possess a Bachelor’s degree and customer service experience. Join a culture dedicated to continuous learning and community engagement.

Benefits

Retirement Planning

Parental Leave Program

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

Qualifications

• 1-3 years experience in a customer or client-facing role.
• Strong verbal and written communication skills, including public speaking experience.
• Willingness to help out where needed in all facets of the organization.

Responsibilities

• Execute world class experiences for certification courses, corporate workshops, and industry events.
• Provide personalized onboarding experience for incoming learners.
• Foster connections with alumni to drive engagement.

Skills

Customer service

Communication skills

Attention to detail

Flexibility

Fast-paced environment

Education

Bachelor’s degree or equivalent experience

Job description

At BrainStation, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies.

As an Experience Coordinator, you will be responsible for delivering exceptional experiences to our learners. From the beginning of their journey with BrainStation, you’ll provide personalized, 1:1 support to ensure they feel excited, confident, and fully supported. You will continue to connect with our community throughout their course, including being present on campus, to ensure their experience is world class. This is a unique opportunity for someone who thrives at the intersection of education, technology, and community.

Responsibilities

• Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events
• Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience
• Continue to connect with learners throughout their learning experience including being present on campus and providing customized support as needed
• Foster meaningful connections with alumni to drive ongoing engagement and community involvement
• Identify opportunities to improve the learner experience and course delivery process with a continuous improvement and growth mindset
• Track and report data and feedback to measure course and event success
• Participate in the tech community and build the BrainStation brand beyond the campus

Requirements

• Bachelor’s degree or equivalent experience
• 1-3 years experience in a customer or client-facing role
• Flexibility to support event and course operations in the evenings when required
• Strong attention to detail
• Thrives in a fast-paced environment
• Willing to try new things and pivot as needed
• Professional verbal and written communication skills, including public speaking experience
• A dedication to providing the best customer service and experience
• Willingness to help out where needed in all facets of the organization
• A passion for learning new skills

Perks and Benefits

• Retirement Planning
• Parental Leave Program
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus

Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

NOTE

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.