Executive General Manager – Premium Hotel Group

Gecko Hospitality; Toronto; On-site; CAD 150,000 - 160,000; Full time

Job summary

A leading hotel group in Toronto is seeking a Hotel General Manager to oversee daily operations, drive guest satisfaction, and manage financial performance. The ideal candidate will have 5-10 years of leadership experience in full-service hotel operations and possess strong analytical and problem-solving skills. This role offers a competitive salary, a bonus program, and opportunities for professional growth.

Benefits

Base Compensation $150-160K

Bonus Program

RRSP

Collaborative work environment

Opportunities for personal and professional growth

Qualifications

• Bachelor’s degree in Hotel Administration, Business, or a related field is preferred but equivalent experience will also be considered.
• 5-10 years of progressive leadership experience in full-service operations with over 300 keys.
• Experience with a Unionized Environment.
• A proven track record of success in financial management, team development, and driving guest satisfaction.
• Excellent communication and leadership skills to motivate teams and maintain positive guest relations.
• Strong analytical and problem-solving abilities to adapt and maintain operational excellence in a fast-paced environment.

Responsibilities

• Oversee daily hotel operations and ensure compliance with policies.
• Meet or exceed Gross Operating Profit and flow-through targets.
• Develop and monitor financial and operational plans.
• Create and execute Capital Expenditure Plans.
• Maintain high guest satisfaction scores.
• Meet food and beverage profit and revenue goals.
• Manage receivables to minimize bad debt.
• Ensure product quality standards.
• Promote employee participation in satisfaction surveys.
• Maintain a safe environment for guests and staff.
• Build relationships with key local community contacts.

Job description

Overview

HotelGeneralManager-EtobicokeOur hotel features over 400 rooms, complemented by a range of exceptional amenities designed to enhance your stay. Our Hotel Group combines comfort and sophistication, offering exceptional accommodations for business and leisure travelers. With prime locations, modern amenities, guests enjoy unparalleled experiences tailored to their needs. Our group prioritizes sustainability, community engagement, and rewards through a dedicated loyalty program.Ifyouareaseasonedleaderwithapassionfordeliveringunforgettableguestexperiencesanddrivingoperationalexcellence?Ifyou’rereadytolead,inspire,andtakeonnewchallenges,thisisyourchancetomakeameaningfulimpactwhileworkingwithatalentedteaminavibranthospitalityenvironment.KeyResponsibilities

Responsibilities

• Oversee daily hotel operations. Plan work, set goals, assign tasks, and ensure compliance with policies. Handle salary, disciplinary actions, and staffing issues per company rules. Report major issues to regional or corporate management.
• Meet or exceed Gross Operating Profit (GOP) and flow-through targets. Maximize room revenue and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Plan for market changes.
• Develop and monitor financial, operational, sales, and marketing plans to meet corporate objectives. Control labor and expenses. Address departmental issues with well-written commentary.
• Create and execute Capital Expenditure Plans to enhance company assets and build brand loyalty.
• Maintain high guest satisfaction scores by resolving complaints effectively and offering service recovery. Implement superior VIP services to exceed guest expectations.
• Meet food and beverage profit and revenue goals by optimizing banquet / outlet usage and managing costs. Adhere to brand standards.
• Achieve satisfactory results on audits and self-assessments.
• Manage receivables to minimize bad debt.
• Ensure product quality standards for cleanliness, maintenance, and appearance. Implement preventative maintenance programs to protect hotel assets. Achieve productivity and quality goals.
• Promote employee participation in the Employee Satisfaction Pulse Survey (ESPS) and meet ESPS goals. Develop programs to foster a positive work environment, such as employee recognition and harassment-free training.
• Set performance goals, provide feedback, and create succession plans to ensure future bench strength. Ensure staff training and proper tools are in place for job success.
• Maintain a safe environment for guests, staff, and assets. Meet Worker’s Compensation and safety compliance goals.
• Comply with all standards and inspections.
• Build relationships with key local community contacts to maintain a visible presence.
• Foster teamwork and quality service through communication and coordination with all departments, regional contacts, and corporate offices.

Qualifications

• Abachelor’sdegreeinHotelAdministration,Business,orarelatedfieldispreferredbutequivalentexperiencewillalsobeconsidered.
• 5-10yearsofprogressiveleadershipexperienceinfull-serviceoperationswithover300keys
• ExperiencewithaUnionizedEnvironment
• Aproventrackrecordofsuccessinfinancialmanagement,teamdevelopment,anddrivingguestsatisfaction.
• Excellentcommunicationandleadershipskillstomotivateteamsandmaintainpositiveguestrelations.
• Stronganalyticalandproblem-solvingabilitiestoadaptandmaintainoperationalexcellenceinafast-pacedenvironment.

What We Offer

• BaseCompensation150-160K
• BonusProgram
• RRSP
• Anexceptional,collaborativeworkenvironmentthatsupportspersonalandprofessionalgrowth.
• Competitivesalaryandbonusstructurealignedwithyourskillsandexperience.
• Opportunitiestomakealastingimpactonaleadinghospitalitybrand,shapingtheguestexperienceandtheproperty’ssuccess.
• Accesstoresourcesandtrainingtosupportyourongoingdevelopmentandleadershipgrowth.

ApplyNowTakethenextstepinyourhospitalitycareerandjoinateamthatvaluescollaboration,innovation,anddedicationtoexcellence.Send your resume today to