Event Audio Visual Technician Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading technology services company in Jasper, AB is seeking a Technician to set up and operate audiovisual systems in a hospitality environment. You will be responsible for ensuring customer satisfaction and maintaining equipment. Ideal candidates will have a High School Diploma, technical certification, and customer service experience. This is a full-time position with opportunities for professional growth.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Achieve Technical Level 3 Certification within 180 days.
• 1 year of customer service or hospitality experience preferred.

Responsibilities

• Ensure accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Strive to exceed client expectations through effective communication.
• Troubleshoot and solve equipment and software issues as they arise.

Skills

Customer service

Technical troubleshooting

Communication

Education

High School Diploma

Associate’s degree

Tools

Audio-visual equipment

Job description

Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Location: Jasper, AB • Job type: Full-time • Company: Encore Global.

Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed.

Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @ Encore/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.